On Saturday I woke up to find my boiler on the blink, and no heating or hot water on a very cold day. I got in touch with Rob - thanks to the recommendations on this forum - and within seconds he had asked me a few questions, diagnosed a frozen pipe, and then talked me through step-by-step how to fix it myself...and it worked! Even though it meant I didn't need to hire him, he prioritized getting my boiler working again, at no cost. What a kind soul, as well as being very knowledgeable and patient explaining it all - definitely my new go-to for future jobs!
