Hey, I am on the first floor and I am directly impacted if roof leaks. We got a roofing company to do repair work which was supposed to be guaranteed. However, when it started leaking again, we were informed that the guarantee is just for a new roof and not repair work. Each time the company that did the repair work came out again over the next few years, we had to pay additional amounts. The roof continues to leak, so I have just organised another company to fix the roof instead, as the guarantee doesn't mean anything.