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I booked a bulky waste collection to get rid of a mattress. It is an online form where you list 10items and pay ?16. I was told via emailI had not put in my address. I wrote back confirming my address and also wrote about an easel that needed collection but as the form only lists certain items it could not be listed. I received no reply or date when they were coming. I therefore put nothing in my garden except the old barbecue (there anyway) which was item 10 and less important than the stuff cluttering up my house. They arrived today while I was clearly at home but did not knock on the door. They took the barbecue but none of the other items which included a mattress which was the main reason for needing the collection. I was home. I saw from my window them taking the barbecue. I banged on the window and tried to call out to stop them but they ran away and drove off in their van. I followed down the street waving my hands and calling but they continued driving. I tried phoning but they said I should complain formally. The complaints number says call back later as they are bust and hangs up. This seems so unacceptable. I am trying to responsibly chuck out rubbish.
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> They took the barbecue but none of the other items which included a mattress

> which was the main reason for needing the collection.


AIUI these weren't actually in the garden when they came? In which case they've taken all that was left for them. I think it just needs checking that the other items paid for are still outstanding, and arranging for them to be ready for collection.

I had my bulky waste collected today also , bizarrely online you have to list everything you want collecting and your address but then I got an email asking me to list everything again as well as my address which I annoyingly informed them that this was asked already online. I was given a reference number and told to put the numbers on the items which I did . They did actually ring my doorbell to inform me that one item I had left out isn't what they are usually allowed to take ( but which I had stated on my form and email that I wanted collected ) but that they would take it anyway for me .

The online form isn't good either as it doesn't list all the items on the drop down box ( I had curtain poles which wasn't list in the drop down box as well as an ottoman box ) .

Lots of room for improvement.

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