Jump to content

Croxted Motors - AVOID!


faresse

Recommended Posts

I rarely leave a review, but after visiting Croxted Motors, I feel compelled to do so! If I prevent one person getting ripped of for non-existent work, then my job here is done.


I usually go to South London Clutch in Peckham, who are brilliant. However, I left it too late booking the car in for an MOT and so I could not get a slot that worked with our work calendar.


I called Croxted Motors and was told I could drive the car in the next day for am MOT (alarm bells should have been ringing right away - any decent garage has work on and some sort of waiting list). The car failed on a drop link and a mirror indicator not working. I knew the mirror indicator wasn't working as someone had kicked the power fold mirror meaning that when the ignition was turned on, it folded all the way out to point it was facing the nearside kerb.


However, I didn't know that this was an MOT fail (or I would have replaced it completely), and so I unplugged the mirror by taking off the door card, and quite literally, unplugging the wire loom. This is a job that took me approximately 8-10 minutes, including the time it takes to put the door card back on.


Mitch, the manager, told me that he would have a look at the mirror for free, but if he fixed it he would charge me (and interestingly didn't give a quote).


I called Croxted after not hearing anything from them, and was told that the car was ready to collect. Mitch told me that the indicator was "fixed" and working perfectly.


I was quoted 35 for the MOT and 50 for the drop link with labour, so you can imagine my surprise when I got to the garage and found a total of around ?170 at the bottom of the invoice. It said that the mirror had been attended to, and that some "re-wiring" had been done to the wire loom. I got into the car, turned the ignition, and watched on in horror as my mirror folded out until it faced completely away from the car. It then dawned on me that the "mechanic" had simply plugged the wire loom back in and charged a small fortune to do so, breaking two clips on the door card in the process.


I got home and removed the door card to inspect the ?re-wiring work,? and it was instantly clear to me that no re-wiring had been done to the loom. I also removed the cover to the mirror itself and it was obvious that no work had been done on any of the wiring inside the door card or the mirror. I knew this because I had spent a long time looking at the wiring (before the MOT) after the mirror was damaged in the first place and had taken photos of it that I shared with a Civic owners forum in an attempt to find a way to fix the mirror.


I went back to Croxted the following day and spoke to the man on the counter. I asked what attention was given to the mirror and I was told the wiring loom had been "completely stripped down," "re-wired," and "soldered." I simply replied, "none of that has been done." The man on the counter looked at me blankly and said I would need to speak to Mitch, who of course, wasn't around.


I called Mitch the following day and asked what had been done to the mirror, and in almost rehearsed fashion, he banded around mechanical buzz-words like totally "stripped down" and "re-wired." When I explained how and why this was simply not true, Mitch constantly took the conversation 'off piste', and time and time again, I had to return to the bare facts - that either he, or his mechanics, were not telling the truth. I was, by now, starting to get a little annoyed.


He then told me that after speaking to the mechanic who carried out the work, that he had "sworn" he had spend a "long time on the mirror," and that he found the wire loom "hanging on the floor." This claim blew me away, as if the wire was indeed dragging on the floor, it would have successfully defied the laws of physics. This is because the wire he referred to is all of 8" long and runs from the wing mirror itself.


I found myself repeating myself over and over while he took an extremely defensive tone. The work listed on the invoice had not been done. It was non-existent. It was, for the want of a better word, a lie. Furthermore, if the mechanic had indeed spent a "long time" on the mirror, then he's simply incompetent.


I was offered a ?30 refund. I accepted this offer over the phone simply through exasperation with the situation, but on reflection, I should have had all of the money that I paid for the mirror to be "fixed," back. The indicator light did indeed work, but the mirror was rendered completely useless in the process.


I now question the legitimacy of the work carried out to replace the drop link. Did this work need doing at all? This is now impossible to tell. Was this work done at all? Without getting the car inspected, I will never know.


In summary, this is a garage that should be avoided at all costs. I would suggest that honesty is the most important characteristic to look for when choosing a mechanic to leave your car with. The people that I have dealt with at Croxted Motors have shown themselves to be wholly untrustworthy. This leaves me wondering just how many trusting people have been fleeced out of their hard earned income by Croxted Motors, the vast majority of whom would drive away blissfully unaware.

Link to comment
https://www.eastdulwichforum.co.uk/topic/107308-croxted-motors-avoid/
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • Where did I say he did a good job? Yup and Corbyn was very close to Len McCluskey and funded by Unite wasn't he...they're all as bad as each other... Labour have to purge their party of the far-left - they're a disaster. Allan Johnson summed it up so well on election night in 2019....  
    • Thank you for the detailed advise @trinidad It is definitely damage we are concerned about. I don’t think Evri would agree to pay the bill to fix our gate or letter box if they were to be damaged as a result of their delivery drivers helper. Our doorbell can be heard from outside when rung so we don’t quite believe the aggressive simultaneous door/letter box banging is necessary. It can be quite a shock it is done very aggressively.  I’ll definitely action the steps you’ve kindly provided along with a phone call tomorrow. I do sympathise with the role drivers have and how busy they are, which is why we tried communicating directly with her but sadly we haven’t succeeded 
    • What outcome would you like? Disciplinary action? Not to have the driver back? Retraining? I know there is alot of pressure on drivers to deliver within a set day. if he slams the gate, is it evidence he is causing damage, or is the noise a irritant to yourself? You could put a sign up or buy a signing asking to close the gate gentle???? can you hear the door bell from the door? he might be ringing, not hearing and therefore knocking. In trhe notes section of the be livery page, there is a note section, although there is not 100 per cent these notes would be read as these drivers are constantly rushing.  I did a google search for you, i found this and you can try the envri website Contact Us | Evri   To complain to Evri, you can follow these steps: Contact Customer Service: Call Evri's customer service at 0330 808 5456 for assistance with your complaint.    1 Write a Letter: Address your complaint to Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH.    1 Use the Official Website: Visit the Evri complaints page on their official website for detailed instructions on how to submit a complaint.    2 Email or Call for Specific Issues: For issues like missing or damaged parcels, you can email or call 0800 988 8888, which is free to call.    1 These methods will help you effectively communicate your concerns to Evri.   My driver is called anthony, he is brilliant to be honest. I cant fault him.
    • When I have more time and energy, I will look up the actual number of votes cast for each party in that election, rather than the number of seats won. I'm interested to see that you apparently  think that  Boris Johnson did a good job of "leading the country through Covid." Is your memory really that short? I won't stoop to calling Johnson and his cronies names in the way that you seem to think is appropriate for left wing politicians. At least the left wing politicians have some semblance of morals and a concern for people who aren't in some over privileged inner circle and/or raking in money for themselves on the back of an epidemic. I'm not going to open a can of worms on here  by commenting on the disgraceful so called "purge". 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...