no internet

[cella]

My broadband was down for exactly 24 hours. I couldn't complete work I had started which was really annoying. I called Vurgin 4 tines during that time and was given a different story each time. I also got contradictory information when I asked what compensation was available. I have now been credited twice but not sure that would have automatically been the case if I hadn't asked. The thing is I am very happy with Virgin overall but just wish they would give honest and consistent advice to customers as this would lessen the stress all round.

[rendelharris]

apod Wrote:

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> Yeey back online! I don't know about you, but we

> have been credited ?15 towards the next bill.

Any tips how to get this credit? Called them tonight and they said they could only offer us ?2.28 to represent what we were paying for and not receiving!

[Huggers]

we were with talk talk then changed

[apod]

I'm not sure how they calculated it; we are paying ?50 pm in total; I called them few times during these couple of days and said it affects my ability to work from home in the evenings. As I a result I spent more than 10h at work on Tuesday, which was the fact on this occasion.

I really don't like to complain and I don't call them often, but the speed of the connection is real issue for us, so they had record of it on my account; maybe they just wanted to close my claim as quick as possible.