Jump to content

Recommended Posts

Advice wanted, the green bin was not emptied on Friday 27th May I contacted them via email online as I only noticed after their phone lines had closed.


So i filled in their online form and then answered various emails. They stated that they could not empty the bin as there was a vehicle blocking after asking for proof and as to why this has not been a problem for the brown bin that day or for a whole year they said they would take it up to three working days.


So for three days I have not used our drive way just incase they emptied the bin which has been tricky as I live on a busy road so with a baby and trying to park near the house has been difficult.


Tuesday-Thursday has come and gone and so I called them at 9.30 today and spoke to one person who could not help and transferred me to complaints where the line went dead, called again and got the direct number to call. Called complaints and got told they were to busy and to try another time the line went dead.


Emailed and got a reply saying that they wouldn't collect it as a vehicle was blocking it, if you read the other emails below they already told me they would collect the bin in three working days.


Called this afternoon and finally got transferred to a supervisor who was helpful and explained that he would try to get them to collect it and get back to me, he just called to say there is nothing he can do until Monday and he still doesn't know if they will collect it before Friday 10th June.


On Friday 27th May the bin was full. We have taken some rubbish to my parents bin who live near by but still horrible to have smelly rubbish in the car. If I wait until 10th June I will have to put the rubbish on the pavement as the bin is full which I am sure will attract the foxes. The nappies smell awful after such a long time in the bin so if the rubbish gets pulled all over the floor by the foxes what am I to do, I am supposed to clear up the rubbish or is it the council?


Any ideas of how to get them out to empty the bin??

Same experience here recently. Bin collection missed - reported same day, logged and promised to be collected in 3 days. It wasn't. When I followed up I was told the rescheduled collection wasn't done due to "operative error" but the net effect was that my missed collection was never rescheduled and was just collected as normal 2 weeks later.

Just to even it up a little, our bin guys on crystal palace Road are marvellous, I never know when it's supposed to be emptied and I never have to put it out, they slide back my courtyard gate and remove it from the bin shed, empty it and put back without me moving a finger. It's like the angels have been (if you'll pardon the pun). Possibly the crates of beer I leave them each each Christmas.....


Hope you get it sorted.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Where did I say he did a good job? Yup and Corbyn was very close to Len McCluskey and funded by Unite wasn't he...they're all as bad as each other... Labour have to purge their party of the far-left - they're a disaster. Allan Johnson summed it up so well on election night in 2019....  
    • Thank you for the detailed advise @trinidad It is definitely damage we are concerned about. I don’t think Evri would agree to pay the bill to fix our gate or letter box if they were to be damaged as a result of their delivery drivers helper. Our doorbell can be heard from outside when rung so we don’t quite believe the aggressive simultaneous door/letter box banging is necessary. It can be quite a shock it is done very aggressively.  I’ll definitely action the steps you’ve kindly provided along with a phone call tomorrow. I do sympathise with the role drivers have and how busy they are, which is why we tried communicating directly with her but sadly we haven’t succeeded 
    • What outcome would you like? Disciplinary action? Not to have the driver back? Retraining? I know there is alot of pressure on drivers to deliver within a set day. if he slams the gate, is it evidence he is causing damage, or is the noise a irritant to yourself? You could put a sign up or buy a signing asking to close the gate gentle???? can you hear the door bell from the door? he might be ringing, not hearing and therefore knocking. In trhe notes section of the be livery page, there is a note section, although there is not 100 per cent these notes would be read as these drivers are constantly rushing.  I did a google search for you, i found this and you can try the envri website Contact Us | Evri   To complain to Evri, you can follow these steps: Contact Customer Service: Call Evri's customer service at 0330 808 5456 for assistance with your complaint.    1 Write a Letter: Address your complaint to Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH.    1 Use the Official Website: Visit the Evri complaints page on their official website for detailed instructions on how to submit a complaint.    2 Email or Call for Specific Issues: For issues like missing or damaged parcels, you can email or call 0800 988 8888, which is free to call.    1 These methods will help you effectively communicate your concerns to Evri.   My driver is called anthony, he is brilliant to be honest. I cant fault him.
    • When I have more time and energy, I will look up the actual number of votes cast for each party in that election, rather than the number of seats won. I'm interested to see that you apparently  think that  Boris Johnson did a good job of "leading the country through Covid." Is your memory really that short? I won't stoop to calling Johnson and his cronies names in the way that you seem to think is appropriate for left wing politicians. At least the left wing politicians have some semblance of morals and a concern for people who aren't in some over privileged inner circle and/or raking in money for themselves on the back of an epidemic. I'm not going to open a can of worms on here  by commenting on the disgraceful so called "purge". 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...