Looking for a cleaner

[Anisa]

Hi im looking for a cleaner to do an end of tenancy clean just to clean carpets and kitchen and bathroom not too expensive

[AbbieP]

Try calling "Pleased To Clean You" [020 3404 3233]. They have package offers which I think will suit your needs. I used one of their deals recently and wasn't disappointed with them.

[Hicks]

AbbieP Wrote:

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> Try calling "Pleased To Clean You" [020 3404

> 3233]. They have package offers which I think will

> suit your needs. I used one of their deals

> recently and wasn't disappointed with them.

I used this company for an end of tenancy clean, and they have been horrendous! On the day of booking, we planned it so that they arrived as the removal guys finished, and I drove over to the new place in Kent, leaving my pregnant wife sat in the empty flat to meet them for what should have been a few hours (my sister in law was going to pick her up). After waiting for two hours, they sent a text to say they would be 90 minutes late, and even then they arrived later.

They then said that they would have to basically sleep in the flat overnight as they would not have time to clean it that day. Not surprisingly I phoned the office to say that it wasn't an option, and after saying they could do the next day, was then told that they would not possibly be able to do that, and that Sunday would be the next free day. I did say that was unacceptable, but they clearly didn't feel horrified enough by their shocking service, so instead of apologising and telling us what they could do for us, they seemed more interested in going through their phone records to see if they could catch us out at all. I eventually asked what they were going to do for us, and managed finally to get them to do a carpet clean of the hallway.

If that had been my business, I would have been bending over backwards to do anything I could to make up for messing us around, but no joy. The only reason I am now sitting on a floor in an empty flat on a Sunday is that we had no other option at such short notice, and it's only because of a brilliant and reasonable ex landlord, that we have been able to come back a few days after we should have handed the keys back.

For such an essential service that is so restricted by time available, I have been actually disgusted by this company. Looking at the feedback online, about half of it is negative. They either do a brilliant job, or a crap job. I still have to see what I'm left with after today, so I have no guarantees that this is over yet!

[Hicks]

Just wanted to be fair, the cleaners have done a good job, it's just a shame that they are let down by the incompetent company employing them, and the hassle they have caused us!