Jump to content

Recommended Posts

BT are fobbing me off doing 'diagnostics' on my line at the moment. The fact that my broadband speed is increasing dramatically during the early hours and then slowing to a crawl peak time is telling me its a general problem due to local useage. Im around Landells road. Is anyone else having problems at the moment? I can barely send an email from 10am-10pm at the moment.

Which exchange are you on? - 8299 was uprated to 'up to 20Mgb' about 20 days ago - there is a settling-in time, when you can get drop-outs, but I am getting 13Mgb on a regular basis.


There are a number of technical reasons why speeds can fall, but these aren't normally time dependent - that would suggest a contention issue - but it shouldn't be over a 12 hour period - BT's own ads suggest a peak around 7.00pm in residential areas.


I would wait until BT complete their diagnostics - if there is a fault external to your premises it can lie in the local loop (wire overhead or underground to your property) in flexibility points (pillars and cabinets where lines come together - sometimes these can end-up cross wired) or on the line-card in your exchange.


There are numbers of speed measuring programmes (BT's own desk-top diagnostic tool offers one) where you can test your speed - of course to get a useful reading you have to close all other applications.


One classic speed consumer is if your system is 'infected' by a virus and has become part of a 'bot-net' unknowingly sending out spam - that will slow things down dramatically from your perspective when you try to run applications for yourself, but I had not heard that these were time dependent. You can check by closing all applications and seeing whether there is much network activity going on with diagnostic tools.

wow, you know an impressive amount about this sort of thing!

I have no idea what exchange Im on. How do you know what number you are on?

It has improved again now to be fair. yesterday was ridiculous and I have had a lot of 'drop outs'

BT do say there will be a settling down time again but then they have always said that...

The exchange is your phone number, ie 020 7639 xxxx - so the 7639 or the 8299 in your case, maybe, is the exchange.

7639 (Peckham and New Cross) as is 7635) were one of the first exchanges to get broadband at 500kb and now it is still only about 2 to 3mb according to my tests, anyway!

> 7639 (Peckham and New Cross) as is 7635) were one of the first exchanges to get broadband at 500kb now it is still only about 2 to 3mb according to my tests, anyway!


You can enter your postcode here to get a more official version: http://www.kitz.co.uk/adsl/adslchecker.php

I'm on the New Cross Exchange - I had BT Business up to yesterday when I switched over to Sky Unlimited. My BT link was fine for browsing etc. One was to determine whether the issue lies with your link or your computer is to connect another computer to your router and see whether it suffers similar performance issues or not.


The Sky package I'm on is pretty good value ?26 pm for Unlimited Broadband and Talk Anytime - as well as free calls to 01, 02 & 03 numbers, it's 25% cheaper than BT to call mobiles. Line rental is included in the price. The switchover last night was seamless.

Thanks ianr for the link - indeed I am getting about 2mg :(

When I have 2 hours spare I shall indeed telephone BT Sales and demand to know why I am paying for such a poort deal.

Someone else I know got cut off and then when being put back on, was offered all sorts of goodies, so we all need to make those demands for all the money we're paying!

If I weren't so professionally attached to my email addresses and phone numbers I would def go with Virgin Cable.

I've heard nowt but good things. But I will stand up for the BT technical advisors. All very very polite and knowledgeable people in Mumbai or somewhere who always fix the problems, the few times I've had them. Another good thing I would say about BT internet is that it filters all my spam. Every time I go in to my web based mail and see the spam folder, I am impressed at what they caught. I get all the right stuff into my Outlook Express!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • I didn't say wedge it "slightly" open. I meant to wedge it fully open. 
    • I have a rescue Spanish greyhound (galgo) from the charity mentioned above. You can contact Greyhounds in Need or one of the more local Kent greyhound rescue charities. They are fantastic family dogs. They do love walkies 2 or 3 times a day but they actually don't need to be walked too far and then they will happily loaf around on the sofa being very chill. They are brilliant with kids but not recommended if you own a cat as they have a strong prey drive. They also should be kept on the lead in local parks. They prefer to be around other sight-hounds (well my one does) and there are loads of local sighthound owners in Peckham, Crystal Palace etc and a very lively WhatsApp group that is brilliant if you need dog sitting as you can usually find someone to do that for free in return for you looking after the dog at a later date etc.
    • @Jenijenjen I assure you we are always polite and friendly too! Which is why the behaviour we have been receiving is so frustrating. The kids always leave her with a “Thank you have a lovely day”  Our concern is leaving the gate slightly wedged doesn’t stop the action of slamming it open and closed…still leading to damage  
    • If you're talking about who I think you are, I find them more exuberant than rude and usually smiling and polite. But then, I'm usually smiling and polite to them. Can you not wedge open your gate when you're expecting them?
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...