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I agree. it's an odd questionnaire and I bet they won't get many recommendations for Melbourne Grove! Also the receptionists in so many areas are not good in UK. We don't have that friendly service How Can I Help You ethos they have in say USA. My dentists receptionist is THE rudest unfriendly sounding person and the dentists know it because I make them listen to her when she's answering phonecalls! The receptionist at St Thomas's I complained about on their open day l;ast weekend because she was rude to someone who was asking a question she did not know the answer to, and when he asked again if she might at least make a suggestion, she blew her top! Frightening really.

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