Chess Telecom

[THE GALLEON]

We, at The Galleon, wanted to share our most recent experience with Chess Telecom, our "friendly" business telephone provider.

Aside from the numerous times where we have had service interruption after service interruption, no apology, a computer glitch which has suspended our number from service, no apology, on one occasion it took them 5 weeks to persuade BT Openreach to repair a fault on our line, no apology, and the countless times we have had to have our incoming number diverted to a mobile phone for the duration, and no apology, aside from that, and our supposed Broadband Fibre which is almost slower than dial-up, everything's been just dandy, Daddy.

Until today.

We announced that, contract finally at an end, we had gone elsewhere and could they please send a final bill.

Their response was to initially threaten to enforce an early termination fee.

We pointed out that, well, we didn't actually have a contract anymore.

In a further attempt to prevent us from switching over, they have now refused to transfer our existing number to our new provider and have refused to provide us service until the new provider comes online on 19th of October.

The goodwill here is just overwhelming.

We've all had to take to lying down in darkened rooms, with gin to soothe the nerves (Little Bird Gin of course!)

Having spoken to our new provider, on our company mobile after Chess unceremoniously cut us off, we are pleased to discover that in fact we will be getting our usual number back in 2 weeks' time.

Apparently BT has to request it and then reassign it to the new SP.

In the interim, please visit our Facebook page or website for our temporary contact details.

Customer Satisfaction Survey:

Q: Would you recommend Chess Telecom to either friends or family?

A: Hahahaha..... Hahahahaha....... no.

[THE GALLEON]

That was quick.

The landline number is now back in service.

Bonus: we never have to deal with Chess again.

*quietly whooping for joy*