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  • 7 months later...

Can't agree more. Hostile beyond belief.


Loz Wrote:

-------------------------------------------------------

> MungoJerrysBeard77 Wrote:

> --------------------------------------------------

> -----

> > the one on Melbourne Grove is best avoided. The

> > reception staff treat you like crap

>

> And if you get past them, the doctors (with one

> very notable exception) are completely

> disinterested.

Actually all 3 drs listed on this page are very good


http://www.dmchealthcare.co.uk/index.php/centres-a-services/centres/dmc-crystal-palace-road/meet-the-team


The reception used to be very good, though recently I had problems with one receptionist. (new?) but I got an apology

What I'd like from a good GP is someone with an enquiring mind, who's prepared to think outside the box that is NICE, with at least as keen an eye on the wellbeing of their patient as on their budget. A decent bedside manner is a bonus if the first two are in place. I've met plenty of socially proficient GP's who haven't been that good at their jobs.
If you live in SE15/Bellenden area you should consider Sternhall Lane Surgery. I think its fairly new - like a few years old. We have been there for 2 years - reception staff lovely, all the doctors we have seen are great and friendly - there are 4 main doctors and we have never had a single issue with any of them. The resident midwife Dionne is lovely, i saw her throughout my first pregnancy and it is a joy that she is my midwife in this next pregnancy. The nurse is also lovely and was very kind/thoughtful at each of our baby jab appointments. Its not hard to get appointments and we rarely wait long to get in - we had to make an urgent appointment when our daughter was very poorly recently - the GP called back within an hour and then saw us an hour or two later.

I've found Jane Cliffe of The Gardens to be very good indeed. She was very supportive through the two years that my husband battled leukaemia. I clashed with the receptionists once or twice I must admit but that was some time ago and lately they've been lovely and extremely helpful.


The practice nurse is excellent too. Painless vaccinations. Brilliant.

Nunhead Surgery on Nunhead Grove, Nunhead has some of East Dulwich in its catchment area and is wonderful; I got to be on their patients forum. They absolutely refuse to have anything but a human answer the phones (ie. none of this "Welcome to RipOff Surgery, you are now being charged for your call but you won't get to actually speak to a human till you've gone through the five options" nonsense. They have telephone consultations and the doctors do phone you when they say they will. I have been with them about 15 years and can't praise them highly enough and the surgery comes in the top three of all surgeries in Southwark when it comes to patient satisfaction.
Another vote for DMC on Crystal Palace Road (nice doctors and great midwives as well, if that may be a consideration). I'd also agree to give Melbourne Grove a big miss - they are truly dire and have the rudest reception staff I've ever come across in any profession!

I've been DMC for a few years, sometimes good experiences sometimes not so good and very frustrating.

Calling up in the morning at 8am to get an appointment is a bit of a lottery! That's if you can get through to someone and when you do to be told "we are fully booked today, call again tomorrow". On some ocassions reception staff not very helpful on the telephone.


Good points: Dr Prabhakaran is very good, she listens to what you have to say.

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