Jump to content

Recommended Posts

  • 7 months later...

Can't agree more. Hostile beyond belief.


Loz Wrote:

-------------------------------------------------------

> MungoJerrysBeard77 Wrote:

> --------------------------------------------------

> -----

> > the one on Melbourne Grove is best avoided. The

> > reception staff treat you like crap

>

> And if you get past them, the doctors (with one

> very notable exception) are completely

> disinterested.

Actually all 3 drs listed on this page are very good


http://www.dmchealthcare.co.uk/index.php/centres-a-services/centres/dmc-crystal-palace-road/meet-the-team


The reception used to be very good, though recently I had problems with one receptionist. (new?) but I got an apology

What I'd like from a good GP is someone with an enquiring mind, who's prepared to think outside the box that is NICE, with at least as keen an eye on the wellbeing of their patient as on their budget. A decent bedside manner is a bonus if the first two are in place. I've met plenty of socially proficient GP's who haven't been that good at their jobs.
If you live in SE15/Bellenden area you should consider Sternhall Lane Surgery. I think its fairly new - like a few years old. We have been there for 2 years - reception staff lovely, all the doctors we have seen are great and friendly - there are 4 main doctors and we have never had a single issue with any of them. The resident midwife Dionne is lovely, i saw her throughout my first pregnancy and it is a joy that she is my midwife in this next pregnancy. The nurse is also lovely and was very kind/thoughtful at each of our baby jab appointments. Its not hard to get appointments and we rarely wait long to get in - we had to make an urgent appointment when our daughter was very poorly recently - the GP called back within an hour and then saw us an hour or two later.

I've found Jane Cliffe of The Gardens to be very good indeed. She was very supportive through the two years that my husband battled leukaemia. I clashed with the receptionists once or twice I must admit but that was some time ago and lately they've been lovely and extremely helpful.


The practice nurse is excellent too. Painless vaccinations. Brilliant.

Nunhead Surgery on Nunhead Grove, Nunhead has some of East Dulwich in its catchment area and is wonderful; I got to be on their patients forum. They absolutely refuse to have anything but a human answer the phones (ie. none of this "Welcome to RipOff Surgery, you are now being charged for your call but you won't get to actually speak to a human till you've gone through the five options" nonsense. They have telephone consultations and the doctors do phone you when they say they will. I have been with them about 15 years and can't praise them highly enough and the surgery comes in the top three of all surgeries in Southwark when it comes to patient satisfaction.
Another vote for DMC on Crystal Palace Road (nice doctors and great midwives as well, if that may be a consideration). I'd also agree to give Melbourne Grove a big miss - they are truly dire and have the rudest reception staff I've ever come across in any profession!

I've been DMC for a few years, sometimes good experiences sometimes not so good and very frustrating.

Calling up in the morning at 8am to get an appointment is a bit of a lottery! That's if you can get through to someone and when you do to be told "we are fully booked today, call again tomorrow". On some ocassions reception staff not very helpful on the telephone.


Good points: Dr Prabhakaran is very good, she listens to what you have to say.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • So. Last night Royal Mail customer service kept me waiting a quarter of an hour with no indication of the wait time,  then closed the service down at 6.30pm. This morning I waited half an hour to speak to someone.   First they told me to make a claim via their website, then reluctantly agreed they could do it on the phone. They required both my and my daughter's name, addresses, postcodes and email addresses, plus my phone number. WHY? THEN they told me a CHEQUE for £9.85 would be sent to my address!!!!!! No compensation for everybody's wasted time, just the Special Delivery (hollow laugh) fee back. I did point out a) we weren't in the Stone Age and b) this cheque would probably either never arrive or be stuck for months in the local delivery office beneath mounds of other mail which never gets delivered. I felt very sorry for this guy. I hope he is well paid. What a terrible job to have. So now, assuming I ever get the cheque, I will have to queue up at the Post Office to pay it in. Having already queued up to post an item for a non existent service in the first place. GRRRRR. Can I be bothered to write to the CEO? No, probably not. I'll just get some bland standard letter back sent by some other poor person with a terrible job.
    • Thank you for the warning. There have been instances of vulnerable people targeted by scammers in this area, so we do need to be mindful of our neighbours.
    • Lots of very good places around Rye Lane. I'd say there are the long-standing great places like Levan, Mr Bao, Oi Spaghetti, Peckham Bazaar and (towards Bellenden Rd) Begging Bowl, Made of Dough, and Artusi.  And then the newer places that we've been enjoying include Janda Diner, Taquiza, Hausu, En Root, Messy Mary (currently at Copeland Social). We are spoilt for choice really! Depends what you're looking for - some of the above are cheap and cheerful, others much more fancy
    • Yep dangerous and worrying and plenty on here seem to either not grasp that or are perfectly ok with it - which is more worrying you think cancerian or any other reform voter will be any happier if reform win? Sure, just like Brexit they will laugh at the lib-tears but as reality hits, nothing but more anger and complaints   And as we see with Brexit and Trump, finding out too late doesn't solve anything  
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...