When I receive my new quote, if it is higher than last year, I ring the company and ask if they can review it. In the last couple of years, they have lowered the quote, although still a bit higher than the previous year. May be worth a try
I’ve been happily with them for donkeys years but my recent experience has been a bit shocking. Clinical staff have been great (if you can get an appointment) but apparently the Practice has a ‘new system’ in place. You can’t phone for an appointment, you have to go ‘on the app’ and request one. GP will review the request at some unspecified point and decide whether to offer you an appointment . My experience of using the app hasn’t been good and I’m a bit horrified that folk can no longer arrange appointments by phone or by walking in. I’ve also had them lose referral forms, and had to chase them multiple times over a simple GP letter. This has never been my experience in the past so it’s alarming. Anyway, I’ve asked to be included in the Patient Participation Panel, so I’m interested in the experience of others, good & bad? Feel free to PM me, if you prefer!
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