"Talk Mobile"

[Drxyster]

If anyone has the misfortune to have a "Talk Mobile" Pay as You Go Phone, please be very careful

"Talk Mobile" are closing and are offering to transfer you to "Vodaphone", they also offer to transfer any unused credit you have with "Talk Mobile" to "Vodaphone", in my case over ?20.00, "Talk Mobile" also said I would receive a ?10.00 bonus welcome pack from "Vodaphone". None of this is true, sums of credit below ?50.00 are not transferred, they pocket any credit below ?50.00 and will not transfer or refund,sums below ?50.00.

Please be very careful if you are a "Talk Mobile" customer and make sure you use all your unused credit before you transfer.

"Talk Mobile" will in effect steal the money you have paid them. "Talk Mobile" will not refund or transfer your paid for, but unused phone time. "Vodaphone" are also not aware of any welcome "Bonus" package ,that "Talk Mobile" told me would be applied when transferring.

Any views or comments appreciated.

[AbDabs]

It might be worth sending the details to Which magazine. This sounds like the sort of thing they would be interested in

[Winder]

Drxyster Wrote:

-------------------------------------------------------

>

> "Talk Mobile" are closing and are offering to

> transfer you to "Vodaphone",

It is worthwhile pointing out that it is only the "Pay-as-you-go" service from Talkmobile that is ending on 31st August.

Here are the details:-

https://talkmobile.co.uk/payg/closure

They run a virtual network on the Vodafone network and are not part of Vodafone.

I have a contract with Tlkmobile and have found them to be excellent and I get a much better signal than I had with EE and O2.

[James Barber]

speak to Ofcom.

[Penguin68]

There are 4 entities with mobile radio spectrum in the UK (4.5 if you allow for the small amount of spectrum BT bought before it closed its EE deal) - EE/BT; Vodafone; O2/ Telefonica and 3. All others offering mobile services are Mobile Virtual Network Operators (MVNOs). They buy capacity from the licenced spectrum operators and can then offer whatever deals they wish over that spectrum. If you buy from an MVNO it is worth checking details of service levels local to you (or where you expect to use your phone) offered by the underlying network. Basically you will get the service (3 or 4G) which the underlying operators give - even where the 'deal' you get may be very different from those offered by the underlying carrier. Sometimes the deals offered (or the types of customer addressed) will no longer be economically or strategically effective for 'your' service provider, in which case they may withdraw from that offer. They should provide an alternative carrier - how they do that may be open to challenge.

[Drxyster]

I spoke to "Ofcom" this morning, they are investigating for me. "Ofcom" have emailed "Talk Mobile", I was told to get in contact with Ofcom, if I Have not heard anything by next Friday

[Bic Basher]

Winder Wrote:

>

> They run a virtual network on the Vodafone network

> and are not part of Vodafone.

While Talkmobile is a MVNO, it is part of the Vodafone Group as the company was sold to them in 2015.

There are numerous telecommunications companies with are part of bigger groups, despite keeping their brand names. EE is owned by BT, along with Plusnet for example, although are operated independently as part of the larger group.