Urgent PC help needed please

[Growlybear]

I need help please! My laptop recently downloaded an automatic Windows 10 update. Immediately afterwards, I realised that my iCloud calendar was missing, and spent ages trying to recover the data. I was finally able to do this by uninstalling iCloud and reinstalling it from a back up. However, today I have realised that all of my Outlook contacts which are associated with the email address I use for work have also disappeared, presumably as a result of the same update. My iCloud contacts are intact. I assume that the file must be somewhere on my computer, but cannot find it and I think I need to find someone who can restore my contacts for me. Can anyone help please, or recommend someone who might be able to assist?

Thanks!

[Sue]

I can't help, but have you tried googling as quite likely other people have had the same problem and there might be a solution online?

Also, could you try doing a search on one of the contacts to see if the file comes up?

[Growlybear]

Thanks Sue. Yes, I've done both. It seems as though the contacts file should be somewhere on my computer, but I haven't been able to find it in any of the locations I've seen suggested.

[HelBel65]

Just checking you've tried searching for the People app

Start/people

https://support.microsoft.com/en-gb/help/10614/windows-10-where-are-my-contacts

or for wab.exe

Start/wab.exe

or for Contacts

Start/Contacts

Good luck

[Inbound]

Outlook files have the .pst extension, you might want to go to the control panel go to file explorer option under the view tab go the advanced setting and de-select the hide extension box.

Open file explorer and search for

drive:\Users\\AppData\Local\Microsoft\Outlook

drive:\Users\\Roaming\Local\Microsoft\Outlook

or just try searching within file explorer and search the C drive for the .pst file

Outlook files that are synced to the cloud and you should be able to search for .ost is a copy of your contacts etc. again search the C drive of navigate to this location username>\AppData\Local\Microsoft\Outlook

[Raised by Bears]

Call Kozan at Savoir Man. I use him for all my IT work and can't recommend him highly enough.

Mobile: 079 0342 4569

Email: [email protected]

[Growlybear]

Thanks so much for all the helpful comments - very much appreciated.