Network connection issue

[Sue]

Is there any techie out there who can help with this?

I have an audio system which is a Cocktail Audio X10, which is basically a hard drive inside a box. I know this is rather retro :))

What is supposed to happen (and - mostly - has happened for years with no problem apart from the occasional glitch) is that you put in a CD and it rips it in whatever format you want (I use FLAC). It picks up all the information on artist, genre, year, track titles, album art etc as it would do if you were ripping a CD to a laptop or whatever. It's connected wirelessly to the internet via a dongle.

A while back, after I had ripped one CD with no problem, the Cocktail quite suddenly completely stopped picking up the information, with every CD I tried. I did all the turning off/on, unplugging it etc and still it would not connect. I hadn't made any changes to any settings.

(I know that I can enter all this information manually, but I still have a great many newish CDs to rip and to put all this information in manually would take me days and days and days.)

Long story short, I identified that there was an issue with the network connection.

So this evening, I put in the WiFi password again (it was already in there but I thought maybe it was wrong).

I still got a message "Network set fail!!!!!"

I looked at the network info and it said "Wireless network not connected."

I looked at the wireless info and it said "Signal level 10% Link quality 10%" (I already knew the WiFi signal is bad in that corner)

So I took the box upstairs and put it right next to the router, where the signal level came up as 100%.

I still got "Fail connect network stream." In all these cases, the green i-service icon is lit up, which is SUPPOSED to mean that there is an internet connection.

So THEN I connected the box to the router with an ethernet cable, and I STILL got "Fail connect network stream."

So then I looked at the "Wired set up" on DHCP (Auto IP) and it displayed all the network information as it should do, but then on pressing OK it STILL said "fail connect network stream".

Just on the offchance I tried to rip a couple of CDs and surprise surprise, no artist or track information.

Please can anybody tell me what I need to do to connect to the network.

I had made no changes to any settings or anything else in the minute or so between there being a network connection (as evidenced by the album information being picked up) and there being none, so I can't understand what can have happened.

[Sue]

If nobody here can help, can anybody suggest somebody who can?

I have posted on a relevant forum for this model, but that has not come up with any answers.

I know I could rip them onto my laptop and then transfer them, but then they would all be mp3s and not FLAC.

[Inbound]

Hello Sue,

Was/Is the network connection password protected?

Are you comfortable with Command prompt/Powershell ? right-click the start button run powershell as admin, enter the commands below (copy/paste)

Netsh WLAN show profiles

Netsh WLAN show interfaces

From this, you will able to check the status of the connections

If your laptop is running windows 10 you should be able to rip to flac as that codec is now supported.

[Sue]

Ah, thanks for the info re Windows 10 and flac, I didn't know that! Yes I do now have Windows 10 on my laptop.

I don't know whether the network connection is/was password protected - the WiFi has a password, and that was correctly input. But I have had the Cocktail for some years and although I've had this issue on and off, it has never persisted this long and has always eventually corrected itself.

Afraid I've never heard of Powershell. I'll check it out and follow your suggestions, thank you. May not be today!

[Sue]

Sorry I'm confused now.

The Cocktail is not normally connected to my laptop.

I don't have any network issues with my laptop (or my printer).

[rendelharris]

Reset to factory defaults then set it up with your router from scratch?

[Sue]

Good idea will look up what to do, thanks.