Disappointing service from Peter Bennison

[savage]

Having done my research on heating engineers locally, I was confident that Peter Bennison would be reliable. But I have waited in for 3 hours today for him to show up for an appointment. He hasn?t answered the phone or attempted to call or message to let me know he was running late. When I did manage to get through to him I was told he would be with me in half an hour.

Still with a no show, I then received a message to tell me that he has been unable to park within 4 streets (despite there being garage next door) & so he will not be coming today after all. No apology was offered.

Shame on you Mr Bennison that is no way to treat customers & I will now be looking for someone else.

[DIX]

SAVAGE - Please re-post this in the correct section (this section is for items for sale only). Secondly - and personally - to my mind, messaging the whole of Dulwich and its surrounding district (and thereby wasting hundred's of people's time reading of this) just because of an appoinment that you say hasn't run according to your plan is a quite mightily disproportionate and absurd response to what you say has happened. (I say 'what has happened' because, as you must be aware third parties need to hear both sides to an argument). As to attempting to publicly shame a tradesman on the basis of a single missed appointment, potentially affecting their reputation and even losing them trade - well, to comment on that would be to dignify the undignifyable. I could go on, but I won't - DIX

[malumbu]

Vote with your feet and don't use him. I will continue to do so, and in terms of 'rogue traders' he is at the bottom of the traders I have dealt with. Happy to share my list of dodgy companies with you by PM.

[Peckhamrye]

Peter Bennison went out of his way last year the weekend before Christmas to make sure we had heating over the festive period. I was very impressed by his thoroughness and refusal to do a 'sticking plaster' job on our boiler.

[singalto]

Peter Bennison came and fixed my boiler twice in the last few years and went out of his way to help.I would definitely use him again.

[dbboy]

Have always been more than happy with the work Peter Bennison has done and was reliable.

[Am happy]

I suppose everyone has had different experience with Peter Bennison and like with any feedback it is always good to hear and be aware of the good/bad before making that call.

[Houseoflego]

We have used him loads. He is pricey but reliable and totally skilled. Anyone can have a bad day? Right now it must be nuts for heating engineers.

[jesska]

We have used Peter Bennison and his firm and sure, a few times he wasn't bang on time, but a lot of times he was and sorted things out quickly, professionally and reasonably. There have been a few times I had to wonder why someone had been recommended on here in the first place, but Pete is a good tradesman and it's just a shame he didn't get to you that day.

Jessica