Anyone had experience returning a faulty Bugaboo?

[jennyh]

Hi

I think that my Bugaboo Bee has faulty front wheels, both of them seem to wobble really badly for no apparant reason and it makes it feel quite unsafe. I know there has been a previous thread about this but I was just wondering if anyone had experience in returning it to be mended? Mothercare have said that I would have to return to a store and I would be offered a loan pushchair whilst it is sent off. I know that it would never be hugely convenient but anyone done this themselves, how long did it take to get it sorted?

Thanks!

Jenny

[Bishberro]

Hi jenny - I would phone Bugaboo customer services up directly. The number is on their website. We had a broken brake on our Bugaboo Cameleon and it was a year over warranty but they were great and sent us a new chassis in a few days. We then had to post the old one back but it was all free. Def worth a try.

[Norfolkvillas]

I would second the above advice - our brake handle just snapped and Bugaboo sent a new chassis within days and I have to return the broken one (we are still within the two yr warranty though). I needed the serial number of the buggy and a bank statement to prove purchase date.