Advice cracked micro mini scooter

[nicolemodesti]

My sons micro mini scooter has a long crack above the front right wheel which happened this morning as he was riding to the swimming pool. He did bump against a pole but not at a fast speed so really do not think it should have caused this much damage! Where it is situated I'm concerned that it will not be strong enough to hold. As it was only bought at Christmas and used occasionally on the weekend I want to return it but can't find the receipt or warranty(if it even comes with one). Has anyone else experienced a similar problem? What do you think the chances are of an exchange? I just feel it's an expensive 'crack' for 7 months minimal use!!

[new mother]

Completely agree. Do you have any photos of eg his first outing on it to show timings?

[craigy]

You can get spare parts on the website and they replaced my snapped brake for free so am sure they could help you if you rang them.

[nicolemodesti]

Thank you. They would need to replace the whole board if they would. I ordered from Jojomamanbebe so am going to see if they have a copy of my original order and delivery and what they can do/suggest.If they can't help then shall look at the website. I do have photos of when he first received it as well - Christmas Day opening of presents!It's just very annoying as am off from school for the 6 weeks and the scooter is preferred mode of transport than balance bike at the moment.

[Fuschia]

Did you pay by card? That is proof of purchase

[nicolemodesti]

Yes thanks Fuschia I did pay by card and what I'm looking at from bank statements too!!

[nicolemodesti]

Success!! Contacted Jojomamanbebe who were so helpful and found my order number. All I had to do was email them photos which they forwarded to Micro Scooter who are now sending me a replacement deck!! All within 24 hours.

Just wanted to let people know in case anyone else is in a similar situation.

[new mother]

Great! So pleased to hear of good customer service, especially as these scooters are a significant "investment"!

[nicolemodesti]

Yes significant investment is an understatement!! Really didn't need a miserable nearly 3 yr old over my 6 weeks off as his scooter was broken!! Thanks for your advice.

[micro scooters]

Please always feel free to contact us directly for spare parts. Some of these are free and for those that aren't we charge very reasonable prices if the scooter is out of the warranty period. We are the official UK distributors for the Mini and Maxi Micro Scooters. www.micro-scooters.co.uk. 0845 258 7532.

[nicolemodesti]

Thank you micro scooters and my part arrived this afternoon!!