Rubbish Rubbish Rubbish John Lewis

[the-e-dealer]

Can only get last years chart sorry.

***Top 10 Retailers

Top 10 Retailers

Position Best Customer Score

1 Lakeland (177) 78%

= Richer Sounds (174) 78%

3 Apple (177) 77%

= Lush (176) 77%

5 John Lewis (1,045) 75%

6 The Body Shop (176) 73%

7 IKEA (165) 72%

8 Jones Bootmaker (155) 71%

9 Wallis (137) 70%

= Dunelm Mill (179) 70%

***Bottom 10 Retailers

Bottom 10 Retailers

Position Worst Customer Score

89 Homebase (178) 54%

= Poundstretcher (531) 54%

= Morrisons? (356) 54%

= Sports Direct (354) 54%

= Barratts (176) 54%

94 Sainsbury?s? (1,050) 53%

95 Currys (177) 52%

= JJB Sports (342) 52%

97 PC World (355) 51%

= Focus (180) 51%

99 WH Smith (171) 49%

= Currys Digital (177) 49%

Sample size in brackets. ?Which? rated supermarkets for groceries in the Fe

Read more: http://www.which.co.uk/about-which/press/press-releases/product-press-releases/which-magazine/2010/05/top-shops-and-retail-flops/#ixzz1bz98E5Vq

Consumer Champions Which?

Under Creative Commons License: Attribution Non-Commercial

[the-e-dealer]

Richer Sounds were top in 2011

[Sue]

I've had various problems with John Lewis in the past, including with their so-called "customer service" department, once with a fridge-freezer and once with a dishwasher.

Can't bring myself to recount it all again, but it was extremely frustrating each time.

I would still use them in preference to places like Comet, but they definitely lost their special place in my heart :))

(And actually what's driving me bloody mad now is that just because I've been on their website, now when I go onto completely unconnected websites I get John Lewis adverts showing stuff I've been looking at online, and I can't find a way to get rid of them (6)

Richer Sounds deserved to be top. Lakeland customer service is excellent, but going round one of their stores is like descending into the seventh circle of hell, especially if you have the misfortune to be in Bromley.

[Huguenot]

Sue, you've been flagged in what's called a 'behavioural retargeting' campaign.

Basically what happened was that your visit to the JL site dropped a 'cookie' (a small bit of code) into your web browser as a record of that visit.

When you visit another site, the site 'interrogates' your store of cookies as it uploads the page, and notes that the JL one is there and serves you the appropriate ad.

You can get rid of this by going to your tools or options menu and select something like 'clear history' which will give you the option of deleting cookies.

However, do note that this will also cause your browser to 'forget' all the other sites and passwords too - so it means you'll need to log in to things like the EDF again.

BTW, without the ads, you wouldn't have the sites, they're what pays for them - so it pays to be a bit more understanding ;-)

[Loz]

If you use Firefox you can delete cookies for an individual site quite easily.

If you use Internet Explorer, then, well, use Firefox.

[flapjackdavey]

Thanks both, yes I use Firefox and will deffo delete the JL cookie :)

[Huguenot]

Instructions for removing individual cookies...

[Sue]

Thanks Huguenot.

Couldn't do it yesterday anyway as spilled tea over my laptop when surprised by the doorbell and had to let it dry out - how lucky is that that it still (at the moment anyway!) appears to be working :)

So - Goodbye John Lewis cookie ......

ETA: Done it, thanks, that was easy (and useful to know for the future).

[Monkey]

Last time I used John Lewis, it took an angry email to the chief exec to get my washing machine delivered. Never used them since!

[srisky]

Got a no-quibble refund on my undelivered washer dryer, and rightly so. At the time I also told them I had paid for removal of old appliance and connection of the new one but on checking my statement I noticed they had failed to refund these. Cue ANOTHER phone call to them to get this sorted. I've had no problems in the actual shops, just their delivery...grrr...

[Sue]

I had a similar problem with my fridge freezer.

I had paid extra to have the doors reversed when it was delivered. When it arrived, the men said they weren't down to reverse the doors and that it should have been done in the factory.

They said that I could do it myself but that I would have to lie the fridge freezer on its back to do so. Apart from the fact that no way could I do that myself, as it's quite large and bigger than me, it has components on the back which could be damaged, apart from other possible issues.

I phoned John Lewis who said no, they didn't reverse the doors in the factory and that yes, this should have been done on delivery, but they refused to send someone else out to do it. I too noticed that there was no refund until I chased them.

That was around six years ago - doors still opening the "wrong" way for the position of the freezer in the kitchen :-S

[srisky]

Sue Wrote:

-------------------------------------------------------

> I had a similar problem with my fridge freezer.

>

> I had paid extra to have the doors reversed when

> it was delivered. When it arrived, the men said

> they weren't down to reverse the doors and that

> it should have been done in the factory.

>

Similarly, during the course of the numerous phone calls regarding the delivery of the washer dryer I had some customer service reps telling me that

- it would be delivered directly from the manufacturer and they (the delivery guys from the manufacturer) would install/remove appliances,

- whereas others said for installation and removal the appliance would need to be sent from the manufacturer to JL, who would then carrier out the extra service.

In some ways, I'm glad it all went wrong with JL, as I was rapidly losing confidence in what they were saying.

I managed to order the same washer dryer from another company on Thurs, which could have been delivered and installed the following day (I chose to have it delivered at the weekend free of charge) and it also came with a 5y manufacturer guarantee. Now, that's more like it!