Virgin broadband not working for nearly a week

[newgirl]

In Dulwich Library area, not working most of the day for 6 days now. Terrible automated customer service telling me each day that the problem will be fixed later that day. Anyone else know what is going on or got a satisfactory response from Virgin?

[Tractorlad]

Surprise surprise.

[JohnL]

Try the numbers the Telegraph article suggests and copy in the CEO to emails. [email protected]

https://www.telegraph.co.uk/bills-and-utilities/broadband/virgin-media-make-customer-services-listen-complaint/

[tiddles]

We had a spate of that last autumn. I chose the ?thinking of leaving virgin?. Option as i too got fed up with the

Recorded message. Had a polite rant about how we rely on the service beibg

Constant and recieved a sizeable reduction on my bext bill. Service bas been ok since.

Best of luck

[Pippa83]

I finally spoke to Virgin, apparently it's just the number of users in the area creating the problem! Virgin are upgrading the system and will have it all fixed by Thursday morning! It seems to have been better today. I also asked for a refund as the internet had been unusable for nearly a week - let's see!