Virgin Mobile - Crap service or what?

[Alan Medic]

I pay for three phones by d/d for relatively light users. A few months ago they offered some improvement in what was included in the package which meant upgrading to a different charge band but having a discount applied each month so that I don't actually pay any more.

Guess what, they continually don't apply the discount and I am fed up spending my time trying to get through to them on the phone. I've resorted to emailing them. As of now, about 10 days later I haven't had a response.

Can anyone recommend another company with a package of say 300 minutes and 300 texts? If I wasn't being overcharged by Virgin I'd probably be paying ?10 p.m. on average for each phone (one one them has internet access).

[Laddy Muck]

Hubby uses Tescos Mobile. He gets 500 minutes, 5000 texts and 500 MBs for ?10.00. He says there are cheaper contracts too for ?7.50 without data. They are also a "Which Best Buy"and provide a very good customer service.

Edited to say: wasn't sure whether or not you wanted sim only (to which the above applies). But Tescos do other deals with/out phones. Take a look at their website.

[Alan Medic]

Thanks Laddie. That looks like just what I need.

[Laddy Muck]

You are welcome - Mr. Medic.

[linzbee]

try giffgaff, cheap and they use the O2 network.