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BT Mail major outage 5th September 2019

Penguin68

By Penguin68
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Penguin68

Penguin68

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It appears that the problem is with BT's underlying mail service provider, Yahoo - and that other (non BT) services which also rely on Yahoo are impacted. BT talks about moving its service from the Yahoo platform, but never seems to get round to it, or not for a significant number of its customers.
RichH

RichH

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Alas, the days of BT running their own email servers are long gone. My BT email service is provided by Microsoft (Office 365) which has been totally reliable. I'm not sure which BT packages/services you may need to get email provided by Microsoft, but it may be worth investigating if you're unhappy with Yahoo! email.
Penguin68

Penguin68

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BT chooses which platform your e-mail address(es) is/ are parented on. Mine is/ are on Yahoo (which was their default platform way-back when BT and Yahoo partnered - now e-mail is all that is left of that partnership). They were planning to migrate all their services away from Yahoo (and indeed have partly done so - my Yahoo (as opposed to BT Yahoo Mail) log-on now takes me back to BT screens - I can no longer log-on to the Yahoo news server). However although the service is now run by BT the platform it runs on is Yahoo's - and it is this platform which has failed. Office 365 (Outlook) is a mail handler (ap) but it takes its mail from the server platforms it is parented on.


Edited to note that I have accessed one email sent this afternoon over my version of Outlook. So some things are coming through via the Microsoft ap, (and also via the native Mail ap on Windows 10). But I suspect only some.

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