Clapham Minicabs - bad experience today!

[i*Rate]

Yesterday, my son booked Clapham Minicabs, online, to get him and his wife and young son to Gatwick Airport for a flight back to Taiwan today. He paid ?50+ for them to collect from us in ED at 7.30 this morning but after waiting until 7.40 he called to see where they were. He couldn't get through to their number as there seemed to be something wrong with it so we all got pretty anxious. However he did get through around 8.00 and was told that they couldn't contact the cab driver and couldn't say where he was.

By then we had had enough and told them so and my son booked Uber. After 25 minutes (and being able to track their cab all the way) Uber had arrived and taken them off for a comfortable, swift journey to the airport and what a great relief it was to us all!

So, we now hope our son does get a refund, but that company's incompetence certainly gave us a very stressful time

today!

Thank you for sharing and don't forget CLAPHAM MINICABS1!

[siousxiesue]

Not an ED business

[i*Rate]

Thanks for your sympathy, siousxiesue.