Paying up front for a hygienist?

[DiD]

I phoned the dentist on NorthCross Rd to make an appointment for a hygienist and was told I had to pay up front -- the whole thing. I've been going there for over 10 years, never missed an appointment. Does anyone else find this ridiculous? Is there anywhere I can go without paying up front?

[hazelnunhead]

I use the hygienist at Half Moon and the policy there is to pay upfront as well.

[sjw]

This seems to be the norm these days.I phoned the BDS to see if it was legal and it is.When I said "what if I die before the appt" they said you can claim a refund.!!!

[Sue]

I think this is probably due to people making an appointment and then not turning up, so it is too late for them to fill the space.

You can't blame them for wanting money in advance really.

[DiD]

I would understand that if it was a deposit, but not the whole amount.

Or for new customers, or if there was a no-show at one point, but for long-standing customers?

Also, they could take your card details, and say you have until 48 hours before to cancel or postpone: but not charge you until after the appointment. They can easily fill these slots.