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To report this, call 0800 316 9800


Their website is rubbish, and if you try to use the "report a problem" button it just ends up giving you that number!


I just called. Apparently there was a burst 5 inch main last night, which they fixed around 1am, but then something else went wrong (probably another burst), so they had to shut the water off again at 6:40am


They can sign you up to get SMS alerts as things develop, if you want them. There's no ETA for a fix yet.


I asked about emergency supplies, but they only do that if the outage lasts more than 12 hours.


I have no idea whether more people reporting it will make them fix it any quicker or not.

Just had the same conversation with them as DigitalRonin save that the guy thought that engineers were out there working on it again, made sure to correct him. No timeframe apparently at the moment.


If you have old neighbours do go round and check if they are OK for the day.

Just got these texts from Thames Water:


> We are aware that there is a problem in your area and you may have no water or low pressure. We're really sorry,our team are in your area now


> We are aware of a burst water main in your area. Our team are carrying out urgent repairs and will get your water supply back to normal as quickly as possible.

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