Has anyone had issues with Ian Dunn woodwork and design ?

[Sush71]

Can anyone tell me if their experience with this company ? I am reaching the end of my tether with inordinate delays! Am I the only one or is this the general view ? The quality of their work is very good but overall management appears to be largely absent ! I have waited since nearly August last year and still work is incomplete ! Happy to share details if anyone is interested

[Sue]

Have they given any reason/s for all the delays?

[Sush71]

No - not really . They keep saying they will turn up and finish the job on a specific day - and then no one does turn up , or if they do it?s hours late and then they don?t have the time to complete - then promise to return the next day and don?t ! And so it goes on , interminably

[KidKruger]

sounds like they've other work on, or won additional contracts, and you're just being (ever so!) slowly completed via the spare time they have available around the other work.

[Sush71]

You are probably absolutely spot on ! Makes me so cross though cause they are not exactly cheap and one would expect atleast a certain level of customer service to match the price tag !

[Sue]

You could try sending a letter outlining all the delays, giving them a deadline and saying the work has to be finished by then or you will withhold payment?

I'm assuming you haven't paid them?

You'd need to check if this is legal though - I have no idea!

[KidKruger]

May be worth requesting an escalation meeting with someone who can answer all questions and has power enough to make decisions and control the staff required to carry-out those decisions.

Agree a new timeline + contingency.

And diarise it day by day.

Might be a good start.

[joskat]

I might be wrong but looking at companies house website they seem to have filed for insolvency.

[Sush71]

Oh dear this was my biggest fear! How can I confirm this - any advice gratefully accepted

[ianr]

There are many Ian Dunns on the Companies House register. I believe this one, with two associated company records, will be your one.

Ian Dunn Woodwork & Design Ltd Co. No 07107867

https://beta.companieshouse.gov.uk/company/07107867

A voluntary process to wind it up was started on 23 October 2017 when a voluntary liquidator was appointed. It was formally dissolved on 31 October 2019. There's a liquidator's report downloadable from the Filing History.

JGW&D Ltd Co. No 10877803

https://beta.companieshouse.gov.uk/company/10877803

Current registered address: 4 & 5 Goose Green Trading Estate, 47 East Dulwich Road, London, United Kingdom, SE22 9BN

This was incorporated on 21 July 2017 and is still trading.

There was a compulsory strike-off action (by Companies House) commenced in July 2019, but discontinued three days later. This is what seems to happen automatically when a company fails to make one of its required document submissions by a due date. It seems to happen quite often and may in itself not necessarily signify anything more than carelessness.

I hope your contract is with the second of these, or with him personally.

[jimlad48]

Just seeing this brought back bad memories!

We used them a few years ago for kitchen work. Friendly at first, they quickly fell behind and began telling outright lies about what was going on. For instance they would tell us the kitchen was delayed because Ian wanted to do something specific before a unit was installed, but when pushed, they admitted that work they'd told us a few days previously had been completed wasn't actually finished. I don't mind delays if the reasons are honest, but I get very cross if I am outright lied to. They also tried to pit us against the third party contractors, who it seems were also utterly fed up with Ian Dunn to the point they decided they wouldnt work for them again.

Our experience was that they had taken on too many jobs without enough staff, so were spread too thinly and didnt have the ability to get work done. They never finished off the snagging list too, and a few years later we've got a number of niggling issues that we'd like fixed.

All I can say is avoid them at any cost - they promise the earth, fail to deliver and lie repeatedly to their customers.

[notmyduck]

Just found this thread. We have had very similar experiences. Have just filed a claim in the County Court for return of a deposit and instalment payments for work we agreed to in September 2018 that we have seen no sight of yet. Anyone else have recent experience of the same?

[Normsbigwindow]

Wouldn?t touch Ian Dunn. Terrible experience with them. For a simple wardrobe job.