Annoying texts from Barclays

[holloway]

On the morning of my first Saturday off from work in a while, a text popped up on my phone stating that Barclays had issued another debit card to me as a security precaution.

This got me worrying but after a long phone call was told that this is a routine thing they often do. Anyone else have experience of this? It bugged me all day.

[Sue]

That seems an extremely odd thing to do.

Surely having two identical cards would increase the security risk?

When you phoned Barclays, did you phone a number which was independent of any number given on the text, or given on any link from the text?

Or did you mean they've issued a new card with a different security number on the back?

[JohnL]

The only time this happened to me with Halifax it was attempted fraud that went in a circle of new card -> cancel -> new card - someone seemed to be cancelling my cards and requesting a new one.

When my card is stable and not replaced until expiry I feel more secure. That doesn't mean Barlcays don't do it - make sure you don't ring a number supplied by the text - find a Barclays number on their website./

[JohnL]

"Sometimes we will issue a new card to you and cancel your old one if we think the security on your existing card has been compromised."

https://www.barclays.co.uk/help/cards/debit-card/why-new-card/

That could mean of course you brought something you don't normally buy :)