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Keep an eye on the application tracker thingy (details with the application forms). It said it took 5 days, I was well chuffed until I realised it wasn't waiting on the doormat for me.


They take a photo of the front door when the deliver and were rather snotty on the 'phone "Oh, we never deliver to the wrong address...we take a photo of the door you see, to prove it...yes, delivered last week....you have a yellow front door with 112 on it...No Mr Lowlander, not black, yellow...with a brass letterbox...definately yours, sir...yes, brass, not steel...well your wife must have taken it...you say you live at 212..well our records and the photo clearly state 112...oh, hang on......err...aha...well I must aplogise, this is most unusual..."


To be fair, they did post a replacement within 5 days.

  • 2 weeks later...

Loz Wrote:

-------------------------------------------------------

> I put mine in on Wednesday with the Post Office

> Check and Send service, so I'll report back when it arrives!


... and it arrived today. 13 days turnaround for a straight renewal. Can't complain at that service!


Also, they just posted it through the mailbox - no need to sign for it. I really hope they use a secure delivery company - the damn thing has 'Identity and Passport Service' written all over it and the envelope is just big enough to hold the passport, so it would not be too hard to guess the contents.

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