Royal Mail delivery

[Lynne]

It all seems to have slowed down/stopped again after some attempts after Christmas to get the deliveries moving again

[Sue]

Lynne Wrote:

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> It all seems to have slowed down/stopped again

> after some attempts after Christmas to get the

> deliveries moving again

Yes, that's my impression as well.

A couple of days ago, after ages with no post at all, I received a huge load of post including one item which I had had a refund for because it didn't arrive for weeks, and a Mother's Day card posted first class in good time to arrive - but was days late. As was a code I needed for a bank application (late but luckily not too late).

Royal Mail do seem to give priority to some things - my medication from Echo has always arrived on time.

[elloriac]

Just had a first class letter posted on 4 March delivered. 2 weeks to travel 30 miles.

[Sue]

elloriac Wrote:

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> Just had a first class letter posted on 4 March

> delivered. 2 weeks to travel 30 miles.

It's not the travelling that takes two weeks.

It's the time sitting in the "delivery" (not) office at Peckham :(

Your letter probably arrived there the day after it was posted, and has been there every since (until today).

[Spartacus]

This is a few months old but may help explain the issues faced by the sorting offices

[Lynne]

Just had 7 letters arrive having had none for about 10 days

[Sue]

Bic Basher Wrote:

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> Private Eye is late for the first time in over a

> month.

Just got mine!

[Loulou]

I received a parcel for my neighbour today, it was for next day delivery and posted on the 8th December 2020.

one very late Christmas present!

[kiera]

Spartacus Wrote:

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> This is a few months old but may help explain the issues faced by the sorting offices

That letter from January explains that they are prioritising vaccination letters. Presumably the service can only cope as long as there's nothing extra at any time. So we won't have a normal delivery while they have to give priority to census letters and then we can expect they won't be able to cope with normal mail when they have to give priority to postal votes during the election etc.etc..

Allowing for poor service, I posted a birthday card last month, three and a half weeks in advance of a birthday in March, but it still didn't arrive until a week after the birthday. I would sum it up by saying the service they're able to provide is inadequate and unacceptable - regular delays are now their normal service.

I might have a more tolerant attitude towards Royal Mail if I hadn't been experiencing their poor service since long before the pandemic - ever since our service transferred to Peckham Office - and if they were spending their ?500,000,000/?700,000,000 profit on expanding their premises and taking on more permanent staff instead of sharing it out among their shareholders.

[Bic Basher]

Sue Wrote:

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> Bic Basher Wrote:

> --------------------------------------------------

> -----

> > Private Eye is late for the first time in over

> a

> > month.

>

>

> Just got mine!

I'm still waiting Sue.

[Lowlander]

Bic Basher Wrote:

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> Sue Wrote:

> --------------------------------------------------

> -----

> > Bic Basher Wrote:

> >

> --------------------------------------------------

>

> > -----

> > > Private Eye is late for the first time in

> over

> > a

> > > month.

> >

> >

> > Just got mine!

>

> I'm still waiting Sue.

I?ve missed the last three issues! And missing two parcels from beginning of March (one refunded already)

[DulwichFox]

I am waiting for a Parcel to be delivered..

It was dispatched at 07.00am 17th March Royal Mail First Class Delivery...

I have a tracking number but when I click on TRACK it just says

'An update will only be provided when we attempt to deliver your item'

Tried calling Royal Mail ... Eventually got a message saying

They are busy and call waiting time is Over 30 mins..

I tried but gave up after 12 mins.. have tried several times to get though.

30 min wait time announcement seems to be generic ? it never changes .

Foxy

[Sue]

DulwichFox Wrote:

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> I am waiting for a Parcel to be delivered..

>

> It was dispatched at 07.00am 17th March Royal

> Mail First Class Delivery...

>

> I have a tracking number but when I click on

> TRACK it just says

> 'An update will only be provided when we attempt

> to deliver your item'

>

Don't think you'll have much luck there, Foxy.

Three days is nothing. I waited thirty nine days for a bank card not long ago.

[Fwomble]

i had urgent legal documents relating to my Father's recent death just disappear. Sender had paid for signed-for delivery, which seems to be a waste of money. Have complinaed but no response yet.

[Cora]

Saw article 60k vaccine appointments missed due to delays in postal service?! I suspected as much..

[PSJ]

You can file complaint here:

https://personal.help.royalmail.com/app/webforms/contact/c/310

[PSJ]

You can file complaint here:

https://personal.help.royalmail.com/app/webforms/contact/c/310

[Penguin68]

Saw article 60k vaccine appointments missed due to delays in postal service?! I suspected as much..

Royal Mail has said publicly (and in letters both to me and to Helen Hayes, copied to me) that at least from the Peckham Delivery office such NHS letters were being prioritised. Certainly the main delivery interruptions I am now seeing are through lack of cover for sickness or leave absences. The NHS has also been contacting people via the telephone/ smart phone apps where they have the details (although that would exclude a group of elderly and likely female BAME individuals who are personally untelephoned). Hopefully their families would be supporting them, where they weren't rejecting the vaccine. I am sure 60k (and more) vaccine appointments were being missed - how many actually through Royal Mail failures may be more moot, although if that figure is nationwide it means about 1 in 500 letters (assuming all adults over 50 were written to) going astray.

[Penguin68]

Saw article 60k vaccine appointments missed due to delays in postal service?! I suspected as much..

Royal Mail has said publicly (and in letters both to me and to Helen Hayes, copied to me) that at least from the Peckham Delivery office such NHS letters were being prioritised. Certainly the main delivery interruptions I am now seeing are through lack of cover for sickness or leave absences. The NHS has also been contacting people via the telephone/ smart phone apps where they have the details (although that would exclude a group of elderly and likely female BAME individuals who are personally untelephoned). Hopefully their families would be supporting them, where they weren't rejecting the vaccine. I am sure 60k (and more) vaccine appointments were being missed - how many actually through Royal Mail failures may be more moot, although if that figure is nationwide it means about 1 in 500 letters (assuming all adults over 50 were written to) going astray.

[Nigello]

I think that most people are being contacted by letter and text/call, so that would cut down on reliance on just the postal notification. I know from my postie and their casual replacements that the Peckham office has tried hard to plug the gaps against significat illness and knock-on quarantining requirements.

[Nigello]

I think that most people are being contacted by letter and text/call, so that would cut down on reliance on just the postal notification. I know from my postie and their casual replacements that the Peckham office has tried hard to plug the gaps against significat illness and knock-on quarantining requirements.

[craigyboy71]

As I've only had weekly deliveries this year I popped into the Peckham delivery office today to ask if they had any mail for me. The Royal Mail employee freely admitted there are major issues with deliveries in the SE22 area due to the shortage of staff and agreed it was a daft decision to the close the Sylvester Road delivery office. Hey ho...

[craigyboy71]

As I've only had weekly deliveries this year I popped into the Peckham delivery office today to ask if they had any mail for me. The Royal Mail employee freely admitted there are major issues with deliveries in the SE22 area due to the shortage of staff and agreed it was a daft decision to the close the Sylvester Road delivery office. Hey ho...

[Sue]

craigyboy71 Wrote:

The Royal Mail

> employee freely admitted there are major issues

> with deliveries in the SE22 area due to the

> shortage of staff and agreed it was a daft

> decision to the close the Sylvester Road delivery

> office. Hey ho...

I don't think the posties' union was very proactive prior to that closure.

I went to a meeting which both Helen Hayes and the local CWU (I think it was) rep attended. I can't now remember whether it was a general public meeting about the closure or a local Labour Party meeting.

The union rep didn't exactly cover himself in glory. My eyes met Helen's a few times during his presentation, when they weren't being raised to heaven. If memory serves, the points he made seemed to be arguing for the closure, though I'm not sure if he realised that .........

[Sue]

craigyboy71 Wrote:

The Royal Mail

> employee freely admitted there are major issues

> with deliveries in the SE22 area due to the

> shortage of staff and agreed it was a daft

> decision to the close the Sylvester Road delivery

> office. Hey ho...

I don't think the posties' union was very proactive prior to that closure.

I went to a meeting which both Helen Hayes and the local CWU (I think it was) rep attended. I can't now remember whether it was a general public meeting about the closure or a local Labour Party meeting.

The union rep didn't exactly cover himself in glory. My eyes met Helen's a few times during his presentation, when they weren't being raised to heaven. If memory serves, the points he made seemed to be arguing for the closure, though I'm not sure if he realised that .........