Sky broadband problems near Harris ED school? Switch to Virgin?

[peckhamwhy]

We have no Sky broadband today or yesterday - usually its just very slow (less than 5mb/s) and this has been the pattern across the whole of 2020.

According to Sky the problem is with Openreach and it's a "bundle of users" that have the same problem, which is why I ask. Occasionally someone from Openreach comes out and tinkers at the exchange/box and nothing seems to change significantly - definitely not the internet speed I was promised.

Has anyone had similar problems or has anyone switched to Virgin and if so would they recommend?

[macutd]

Virgins speed is ok but they have problems too

[peckhamwhy]

I've seen people talking of Virgin outages - is it a regular thing? Sky are threatening me with a termination charge (joke as their service isn't what they promised) but I don't want to swap one rubbish service for another...

[candp]

My sky broadband is off as well. We live close by. I called Sky over the weekend and it sounds like there?ll be no service till tomorrow or Wednesday.

[alex_b]

Virgin customer service is awful and they?ve been really unreliable this summer. We just switched to Andrews and Arnold, they?re not the cheapest but they are really reliable and have excellent UK based customer support. They also offer to take on problem lines and fix them or they?ll give you money back (https://www.aa.net.uk/broadband/we-will-fix-your-line/), perhaps worth a try.

[beansprout]

I have moved from Virgin as was not getting the speeds and have gone to Plusnet.

[Frankito]

I would strongly recommend AGAINST switching from Sky to Virgin as, having done it myself, Virgin are by far much worse especially for broadband With low speed and regular outages the norm.. Sky were never this consistently bad...!

[Bic Basher]

You're on the border of the Dulwich and Brixton Openreach exchanges, If your telephone number is 020 7, it's certainly Brixton, 020 8 is Dulwich. If you're using ADSL2+ which is copper broadband, it's going to be slow regardless as copper broadband loses speed the further away you are from the exchange.

If you're on fibre (VDSL), you should be getting faster speeds as they have fibre cabinets which are closer to your home.

For example residents on the East Dulwich Estate have 3MB on copper, but they get over 60MB download using fibre.

[candp]

Well still no sky broadband here - day 3 - no word from them either.