Jump to content

Recommended Posts

We went to order from the website and there was a message saying you were "closed today", and also the website says that your delivery hours are the same as the restaurant opening hours?


Very disappointed as we were looking forward to trying your food.


Are you not open for deliveries on a Saturday night???

Sue Wrote:

-------------------------------------------------------

> We went to order from the website and there was a

> message saying you were "closed today", and also

> the website says that your delivery hours are the

> same as the restaurant opening hours?

>

> Very disappointed as we were looking forward to

> trying your food.

>

> Are you not open for deliveries on a Saturday

> night???


We got a delivery from there tonight. Food was very good.


That said, when first ordered online at about 6pm, the order got rejected by their on-line system. I then phoned them and they basically said that they were so busy and wouldn't be able to deliver until around 8:30pm, which is why the online orders were being rejected becuase of the unusually long wait. The young woman who answered the phone was very apologetic, and said they were trying to individual phone everyone back who had an online order rejected, and explain the situation. In anycase, after we said to her that 8:30pm was fine for a delivery time, the food showed up bang on time, and was delicious. I'm going to guess that by the time it got to after 7pm (when you might have ordered sue?) they closed the restaurant to online orders as they weren't going to be getting to people until quite late.

Thanks TheCat, that's annoying!


We did have a very good Indian meal from elsewhere, and had a long wait for that as well. We would have happily waited! I can't remember what time we went onto their website, but somewhere between 6 and 7pm.


I don't know why they would have a message saying they were "closed today", that's quite misleading I think, it would have been better to explain the situation?


Not to worry, we will try again next weekend!

Dear Sue


I?m so sorry about the inconvenience you faced on Saturday night, please do mention this next time you attempt to place an order, I?m sure one of our friendly members of staff can provide a little extra especially to accommodate for your mishap. Rest assured, we have investigated the problem as you were not the only one to encounter this problem.


Kind regards, Hertiage team.

Hi thecat,


Thank you for your positive feedback, we are thrilled to gain your seal of approval on the food. Please spread the word and we look forward to seeing you in house once the restaurant restrictions are (finally) lifted once and for all.


Kind regards, Heritage team.

Hi Sheff,


Thank you for your positive feedback. Indeed, the lamb chops is very highly thought of by our own staff, so it?s little surprise you enjoyed them! Thank you for using us and do spread the word.


Kind regards, Heritage team.

  • 3 weeks later...
Yum yum.. just finished a takeaway from here this evening and without a doubt the tastiest meal I?ve had this year, other than my own creations of course.. Restaurant quality in terms of taste and freshness; not the cheapest meal but worth it.
Yum 😋 delicious... I don?t mind the price as it?s Dishoom quality...maybe better, loved the Dal Makhani and the Tarka Dal, I make both at home, but sooooooooo good to have someone else cook for me. Great spicing. 😋😋😋🌶

Hi Heartblock,


Thank you for your positive feedback - we?ve had an overwhelmingly fantastic response since we opened and we are so thrilled that we?re keeping our guests satisfied in a difficult time we are facing. Can I request if you could kindly transfer this feedback to our google page, it would help us immensely and we would be ever so grateful.


Warm regards, Heritage team.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Anyone can deliver for Evri - my daughter having just passed her driving test tried Evri to make some money - they basically give you a route and as many parcels as they think you can cope with - you make money for each one you deliver, so you can imagine - speed is the priority. Why would they wait for you to answer the door when they can just throw it and take a photo? If you have a choice, choose a different courier service or shop elsewhere where they do.  
    • Boil - it’s the customer’s fault, not the delivery person’s. 
    • A bit of a long shot but I'm on the lookout for a portable pop-up counter or podium.   The kind you often see on a high street, used by charities or utility companies to advertise their wares.   I've included a photo to give you the idea. I'm a peckham-based artist and am looking for one for a free (and non-profit) community art project.  It can be in any workable condition and can already have signage on it as we will remove and redecorate ourselves.    Thanks in advance, Linzie
    • No I absolutely did not - that much is clear. Have you read the latest stories about Unite, Len and the hotel in Birmingham? The UK electorate were smart enough to reject a far-left party in 2019, let's hope they are smart enough to reject a far-right party at the next election too. If not we are all doomed.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...