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Quick update - the Medivet reception have confirmed that the owner has been to collect this dog...! -
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I'm a patient. Over the past 9 years I have had to have more "engagement" with the Practice and believe things have significantly deteriorated. Have you attempted to get an appointment with them? They send patients to the Tessa Jowell Centre as "an overspill", why is is? Why can they not see patients at the practice? Why are patients required to submit photo's so they can be diagnosed. I thought the purpose of GP's was to SEE their patients, diagnose, treat and refer them if and as required to hospital. Or am I incorrect?? The practice does has some excellent staff, but the reviews show the constraints they obviously have to operate under. The agenda they have prepared has some very interesting and topical items that are up for discussion, so a prime opportunity to ask them some searching and difficult questions they'd probably rather not be asked. Time for some scrutiny to be applied. The practice is supposed to provide a broad range of medical services for its patients, personally I do not feel this has been or is the case. Have a read of the practices online reviews, to say the least, they make painful reading. As an example. years ago, the doctor who had a surgery further up Forest Hill Road till he retired and FHRGP took over a lot of the patients from there, the doctor offered a walk in morning and afternoon surgery and did home visits in the evening. Why can FHRGP not operate something similar? They have a huge building, from what I have seen, the space is inadequately used with vast amounts sitting empty, such a waste. Other local practices, I'm sure would love to be located in such a vast building. I'd like to see much more patient involvement in how the practice operates and delivers its services to us the patients. -
Are you on the PPG? They appear to want others to engage but they also acknowledge that such a group will never be fully representative of users There is lots on line, but it was interesting to find the last inspection report of the CQC who quote a survey done my the PPG. https://www.cqc.org.uk/location/1-544424476/inspection-summary
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