How to contact Southwark re: no-show replacement bin

[IlonaM]

Hi All,

I was wondering if anyone had any advice about how to contact Southwark regarding an ordered replacement blue bin which hasn't turned up yet. I have looked at the website but, apart from the form you fill in to request the replacement, cannot find an email/phone contact.

Many thanks,

Ilona

[RichH]

Yep, I had the same problem very recently and waited five weeks with no sign of my replacement blue bin or any acknowledgement/update about my order.

You need to call the main switchboard on 020 7525 5000 and select the options for the Environment section. You'll eventually get through to someone from the "Contact Team" who, in my experience, are very polite and helpful but they don't have access to the online bin ordering system so they won't be able to tell you what's happening with your specific order. What they will do is forward your details on to the appropriate team and they're supposed to then send you an email with an update.

In my case I didn't receive an email update but a new bin was delivered the very next day. So, quickly resolved but slightly annoying because, since they didn't provide me with any kind of update, I hadn't left my broken blue bin outside for them to collect at the same time as delivering the new one. So now I'll have to ring them again and they're going to have to make another visit to collect my broken bin.

Southwark Council: Rarely get's it right first time; often get's it wrong second time; sometimes (I'm hoping) gets it right third time!

[IlonaM]

THanks RichH. I shall give it a try. I too have a broken-lidded bin I want to swap - I might be following your path to the letter!!

[dan_hall]

Not sure if you have been successful with the phone number above. If not, try emailing [email protected]

I used this when a new green waste bin I ordered did not arrive and received a reply about a week later.

[IlonaM]

That's really helpful, dan_hall. Thank you.