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How ridiculous! I rarely need a branch but went to Peckham last week, and the staff were so busy/helpful.


As it happened, I needed counter service, and took to London Bridge. What a difference!


Greeting staff more interested in their conversation, and 3 counter staff with nothing to do, place was empty!

Agreed, one more way to make the life of customers even more difficult and time consuming.

Doesn't that just leave Barclay's and TSB as the only traditional bank's in Rye Lane. My understanding is that once the works at Peckham Rye Station are complete, the TSB branch will re-locate to else where on Rye Lane, but I don't know where.

Well, it can hardly be said to be an inviting retail or banking space, can it? Perhaps if the place kept as well as Walworth Road more people would go there. (Yes, HSBC is the one who decided to close it, not the council, but perhaps a bit of TLC and a tidy up would create a more welcoming and less-Threads experience.)

It's a banking space, not fussed if it's inviting or not, it's local and convenient, good enough for me.


It has nothing to do with LB Southwark


The bank and immediate surrounding area is better than other parts of Rye Lane


I added the thread to the main section to give it a wider audience, what's the harm with that?


Nigello Wrote:

-------------------------------------------------------

> Well, it can hardly be said to be an inviting

> retail or banking space, can it? Perhaps if the

> place kept as well as Walworth Road more people

> would go there. (Yes, HSBC is the one who decided

> to close it, not the council, but perhaps a bit of

> TLC and a tidy up would create a more welcoming

> and less-Threads experience.)

Castleton Wrote:

-------------------------------------------------------

> How ridiculous! I rarely need a branch but went to

> Peckham last week, and the staff were so

> busy/helpful.

>

> As it happened, I needed counter service, and took

> to London Bridge. What a difference!

>

> Greeting staff more interested in their

> conversation, and 3 counter staff with nothing to

> do, place was empty!



"How ridiculous! I rarely need a branch" ... and this is why it's closing

First Direct have never had branches.


I've been with them for decades, and it has never been a problem.


Apart from paying in cash or cheques (cheques virtually obsolete now, surely) everything can be done on the phone or online, or by post with cheques.


Cash (and cheques) can be paid in at HSBC branches, or else at Post Offices. I paid in cash yesterday at the Post Office. It took about five minutes.


I have an HSBC account as well. I just do everything online.


Why would any organisation continue to pay for physical buildings when there are cheaper alternatives, including for the rapidly diminishing number of people who can't or won't use modern technology?

A branch is needed for many things eg:


Taking your elderly relative to the branch so they can set up third party access so you can help them with finances.


Getting specific note denominations of cash so elderly relatives can pay carers and give grandchildren the odd fiver rather than a twenty. You can't order specific notes at a cashpoint.


Setting up executor accounts when someone dies.


Setting up new accounts for young people where they have to go to a branch to be identified.


All of these things get more difficult to do as branches close down and the queue at the post office is often extremely long.


I think Barclays is now the only bank in ED.


It may be economic for banks to close branches but it shouldn't all be about maintaining the size of profits for shareholders.

It was bad enough when the HSBC Lordship Lane closed, I do not have on line banking and do not wish to do so. Have had several face to face appointments with the Peckham branch sorting out ISAs etc. Also used for banking cheques as PO takes too long to process. It is getting harder to find an ATM - Lloyds having closed down, Salisbury's in DKH have only one ATM instead of two. Salisbury's Local frequently out of order.

Moovart Wrote:

-------------------------------------------------------


> I think Barclays is now the only bank in ED.


It is and the LL branch represents all of those people who can't take advantage of internet banking use it. The Post Office is good for basic banking, but you can't exactly pop in there and ask to open an account or some of the other things that require staff assistance.

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