Dmc wasting appointments, furious!

[shaunag]

So I asked lloyds to collect a prescription for a liquid calcium supplement from Dmc on crystal palace road for my 2 year old who is on a dairy and soya free diet as she is allergic to them. She has been prescribed said calcium by her paediatric gastroenterologist (who then referred is back to the gp for future prescriptions). Now I have had 2 separate appointments with a gp to collect a prescription for her calcium as instructed by the specialist, which I have then collected from lloyds. Both times I asked for a repeat prescription, both times the GPs messed up and didn't provide it. So, went to collect the prescription from lloyds and lo and behold lloyds were told it was not on repeat prescription. If the gp had cared to look at my daughters file thu would have seen she should have been prescribed on repeat and also should have a source of calcium given the absence of the major dietary sources of it. I rang the surgery and the 'helpful' receptionist said I would need to make an appointment. Now this is against the problem of a lack of appointments for patients who are actually ill. I am so mad as lo needs her supplement. Luckily I have enough to keep her sorted until I get a prescription (won't leave until I have ensured it is repeat), but I can't fathom how irresponsible the practice is. Beggars belief...

[Earl Aelfheah]

I have just registered with another surgery today as I have had enough of DMC. They are a joke- it's impossible to get an appointment and yet they continue to register new patients.

[Monkey]

We have left as well. now with The Gardens. Much, much, much better.

[KidKruger]

It's not impossible to get an appt, that's total bollox.

Impossible means not possible.

What are all the people sat in the waiting room for - a picnic ?

You go there and join a small queue outside just before 0800 (earlier if you just have to be no.1), they open the door and you go inside and at the desk they book you in for next available slot.

Did it last Wednesday and they gave me a slot for 1030, I was 5th in the queue and everyone in front of me got a slot that morning or, as some of them wanted, afternoon / next day.

How many versions of 'impossible' are there ?! Going by the version I use it's entirely 'possible'.

I understand that people can have difficulties with DMC or any other establishment, but lying on a public forum is disengenuous to other EDFers and unfair to the business. Just because you can't get what you want and now is probably an expectation management issue you need to fix, to save you slagging-off other local businesses who don't deserve your attacks.

I've just demonstrated its NOT impossible.

[Lowlander]

I've phoned up at 0800 once a week for the past few weeks and been given an appointment that day. Too cold to wait outside!

Why did you not check the prescription BEFORE you left the surgery to make sure it says repeat on it?