Virgin broadband down?

[Wreath-theif]

Grove end of LL has no virgin media broadband.

Anyone else?

[Lynne]

Oue virgin phone has been down for over a week, They insist there's nothing wrong

[JandDee3]

Nothing new there. We have just terminated our contract with Virgin Media due to their really poor broadband service. Virtually spent most of the summer without it.

Various visits from their engineers with no conclusion or repair.

Rubbish service!

[mgk]

Same here, we've had intermittent broadband since July. They say there's a complicated problem in the area but keep giving me a date a couple of days ahead that it will be fixed. Don't think it's ever going to be fixed now so I'm terminating contract as well.

Would like to go with Community Fibre but it's not available yet in my area.

[Ampersand]

Looks like it’s back up now.

[Lynne]

Our phone was down for two weeks until yesterday when, after hours on the phone and net we managed to persuade Virgin that there was something wrong with it. Because of an "Upgrade" locally a engineer should have come to the house to finish the job but, of course, never did. The engineer who came yesterday said this had been happening all over the area

I could express my opinion of Virgin, but it would be a waste of time

[ryan91]

I’ve had the same intermittent fault since 16th July. Every time I call up they say it will be fixed in 3 days time. That day comes and it’s still not working. Then they say it’ll be in another 3 days. And on it goes. Each time I waste my time spending 40 mins calling them up. It’s a complete disgrace.

I have also managed to terminate my contract. As an FYI, you are able to terminate your contract and avoid the early disconnection fee if a) the fault has been happening for 3 consecutive days AND b) it has happened for a period of 30 days or more. I’d encourage everyone to vote with their feet and terminate it - you are well within your rights to do so. It’s insane that a fault can be ongoing for almost 2 months now with no resolution

[Bic Basher]

There have been numerous negative Virgin threads on there over the years and yet people still use them here despite their service being oversubscribed.

I've never had this issue with TalkTalk and they're more complained about than Virgin overall!