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Issues with Thames Water

niozza

By niozza
in General ED Issues / Gossip

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niozza

niozza

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Posted

Hi everyone,


Just wondering how many of you have/had suffered appalling service from Thames Water? They have one of the worst rating on Trustpilot that I've ever seen (I could add my experience to that), plus their behaviour is careless at best. Asking as I can see no recent petitions against them, but they have been fined multiple times and they are clearly doing no good. I am not a lawyer or journalist/social media guru but it would be great if things can change as nobody seems to care - just don't know where to start?

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niozza

niozza

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You'll be surprised but a few did!


A catalogue of errors- starting from a faulty water meter that took months to be fixed and now they claim a 'phantom' leak again. You can't make up the incompetence really.


Plus, they refuse to fix a leak in front of my property as they have a dispute with my address already, but they forget the dispute is about my private supply and the other is public...

jazzer

jazzer

Posted
Posted
Raise a complaint with all your evidence and submit to Thames Water with the [email protected] (which is the key to success), get assigned a case reference number and case manager, they bend over backwards to sort things out, works wonders and results in reduction in what you will pay through the compensation you will receive for their continued errors.
Sue

Sue

Posted
Posted

Raise a complaint with all your evidence and submit to Thames Water with the [email protected] (which is the key to success), get assigned a case reference number and case manager, they bend over backwards to sort things out, works wonders and results in reduction in what you will pay through the compensation you will receive for their continued errors.

 


And copy your email to Helen Hayes. That will make them bend even further backwards to sort things out!

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