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Deliveroo warning - they didn't deliver and kept my payment

Clarey999

By Clarey999
in General ED Issues / Gossip

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Clarey999

Clarey999

Posted
Posted
On Sunday I ordered a Deliveroo from Gourmet Burger Kitchen. They claimed not to be able to find me even though they'd delivered to me before, and I was also standing on the street looking for them and texting them! They then said they'd left the food - well it was nowhere on the whole street. They are now charging me for the delivery. At GBK they said there'd been lots of complaints like this and when I look on Trustpilot, loads of people saying their food was taken or never delivered. Anyway be warned. And if anyone has tips on how to get my money back let me know. Have lodged a complaint! I'll never use them again.
Castleton

Castleton

Posted
Posted

The reason I deleted my food delivery apps!


Even with a refund, I wasn't happy because I eventually found the food on another doorstep! They had been on the phone telling me they're in my road driving up and down. I was in the (short) road and they were not!

  • 2 weeks later...
IlonaM

IlonaM

Posted
Posted
Last time I ordered from Deliveroo, within the last week or so, there was a new security feature. On confirmation of the order they gave me a number code which I had to tap into delivery driver's machine [smart phone??] in order for driver to hand over my meal.

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