Martinet in Green & Blue

[Domitianus]

I love Green and Blue. I think it is great and am really glad it has re-opened. I am afraid, however, the biggest problem I have about the place is the owner/manager(?) with the long hair and the big whiskers. On a number of occasions I have seen him have sit down disciplinarians, pep-talks, team-meetings with his staff right in the middle of the bar. His manner to his staff comes across as bullying, intimidating and highly dis-respectful (he may be a real sweetheart, but that doesn't come across) but the biggest issue is the gross embarrassment it causes to paying customers who are trying to enjoy something to eat or drink while all this is going on volubly a few seats away.

On three separate occasions I have seen customers glance at other customers in disbelief and on two occasions actually get up and move their table (the owner appeared oblivious to this). Has anyone else had a similar experience in G&B? It is just not on IMO.

[Jah Lush]

Definitely not good for business that. He sounds a like a real pompous, arrogant prat. It has rather put me off going back in there if that's the way he treats his staff.

[KalamityKel]

::o what are you talking/complaining about? Tis the perfect attitude to have to teach the younger generation the correct way to present customer service skills! *sighs* Thought you knew that!

[Jah Lush]

You've been watching too much Gordon Ramsey.

[Brendan]

A respectable establishment should have a basement in which the flogging can be done out of sight of the customers.

[Domitianus]

If an establishment had a basement for flogging I think that ould be the bigest attraction for the paying customers!

[legalbeagle]

Domitianus - I am sorry to hear that you have felt uncomfortable in Green & Blue, that is certainly not our intention. It is sometimes difficult to find time to run the shop and the bar and to have staff meetings when they are needed and so sometimes they do happen in the shop whilst it is open, much as we might prefer otherwise. I am very surprised at the impression that the manager has given you, he is in fact very popular with the staff, and if anything is thought of as being a bit too nice rather than anything else! I don't know what particular issues were being discussed at the time but I apologise if they made you uncomfortable. Perhaps you heard a comment or two without hearing the full context and so it sounded worse than was in fact the case? Whatever the reason, we will try to make sure this impression is not given to you or any other customers again.

Jah Lush - you are of course more than entitled to your views but the manager to whom you refer is a hard working thoughtful and popular man who has inspired loyalty and dedication from his staff during some very difficult times. He most certainly does not deserve any of the names you have used to describe him.

[Domitianus]

As I say, LB, I don't know the chap in question and am sure he has a very positive side. All I can say is that the appearance this matter gave to customers (not just me) was not very favourable and caused some embarrassment. Without feedback from customers you can't improve as I am sure you will.

I like G&B but just think this sort of thing needs to be managed a little more discretely. I will certainly be back.

[legalbeagle]

Domitianus - I couldn't agree more. Feedback is invaluable whether or not we like what we hear! I can only apologise again, and as I say, I will raise it with the manager and ensure that it doesn't happen again. Thank you for your comments and for your continued support, and do keep up the feedback. We know that there is always room for improvement.

[Jah Lush]

I was merely responding to the first post so keep your hair on legalbeagle. Good of you to come back on here and respond though. I've no doubt he is a fine unstanding chap and has worked very hard to keep such a decent and enjoyable local establishment going despite it's recent problems with the neighbours.

[legalbeagle]

Jah Lush - thanks for the feedback, as I say it is worth hearing no matter how uncomfortable it may feel at the time. My hair is now back in position.

[jollybaby]

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