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By all that is holy I have the dreaded Blue screen of death on my laptop. It gives the error as 'Bad pool header' and googling said error points to driver problems.

I have not installed anything recently, software or hardware. I was editing a Word document when it first occurred.

Have tried a system restore several times with no success. Laptop will boot up in 'safe mode' OK but not 'full mode'.

This is the machine I store all my business records on as well as some very special personal stuff that I couldn't bear to lose. Whilst the business stuff is backed up, some of the personal stuff isn't.


I've done just about everything Google says and now I'm stuck. I can't read the minidumps as I can't download any debugging software. I am quite computer literate.


Help me please!

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https://www.eastdulwichforum.co.uk/topic/33568-blue-screen-of-death/
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Hello, Try these steps, Boot into safe mode and go to device manager (via control panel) and look for any yellow flags. If you have a driver missing or broken you'll have to search for a download. Stop errors are often caused by a driver issue. If it's not that then open up command prompt with admin rights. type in SFC /scannow (note the gap between SFC and /) This is a file checker and will attempt a repair. You can also open up the event viewer and under admin check for the error that caused the BSOD. (You can choose safe mode with networking if you need to go online)


Right-clicking

If you haven't done it - MS Indexing service seems a common thread in this BSOD after a quick google

Sorry haven't used vista for a while :) so below is cut/past.


Start, Run, and type services.msc and press enter.

Once in the services window scroll down to "Indexing Service" and double-click it.

In the Index Services Properties window change the startup type to either "Disabled" or "Manual".


other than that - i used to manually remove drivers - display, network, mouse etc and go to basic ones

to see if they were the issue, which is horrible.

Have you tried testing your Ram? You can use the built in memory diagnostics tool or mentest86.


You say it is pointing towards a driver problem, therefore it will show the offending driver with a yellow flag, even if it's a hidden device or indeed unknown it will expose the culprit (click on show hidden devices in the view tab).

Also you can open system information and under the components tab there is a problem device list.

Use command prompt with admin to run chkdsk /r this command will check and repair rather than just check.

As for the minidump you can use a blue screen viewer, that will show you the contents but unless you understand strings, paths and app data and such it will not help you much,the information is not much different than what is listed in the event viewer.

Right clicked


http://www.nirsoft.net/utils/blue_screen_view.html Blue screen viewer


An Afterthought The ram might have loosened off or not making good contact. try reseating One stick and boot, then swap the other and try that.

Hi salsaboy..


As you have tried almost every concievable idea...


It has occured to me that the problem may be simple..


It would seem that although relatively rare, your problem could be caused by over heating..


It might be worth checking for a clogged fan..


Bet you have already done that..


Foxy

Hello do you have a vista DVD? with this you could attempt a startup repair. Rather than attempt a backup why not transfer the files you wish to keep to an external drive or USB drive? Did you try reseating the RAM? Have you checked the event viewer and if so what are the error codes for at the time when the bsod occured?

It might be worth booting a linux install disc and see if that throws any light on the matter. (do not instal just run it "live") If this runs without errors then that will tell you it's a vista problem and not the hardware.




Right-clicking

Update.

Used blue screen viewer as right clicking said. Managed to look at the minidump and in each of the dumps a .SYS file related to AVG anti virus was the common theme. Renamed it and rebooted and hooray, it worked. But now different set of problems. No more blue screens but can't do backups, can't do system restores, lost some drivers, can't download any new antivirus software.


Getting mighty stressed over this now.

Laugh out loud !! Take a deep breath, open up your services folder and look for Volume shadow service, check to see if it set to automatic. VSS is where windows stores the restore points and it also controls the backups, try creating a system restore point.

If the service is missing then as mentioned before, locate the command prompt and run as admin and enter SFC /scannow

I use microsoft security essentials on my vista laptop.

Why cannot you d/l any new anti-virus? Worth looking on the AVG site to see if there are any clean up tools to rid the registry as these can interfere with new installations......


When you do manage to locate your missing drivers, do yourself a favour and try out this great little tool.

Double driver... It backs up all of your drivers!

http://www.boozet.org/dd.htm


Right-clicking

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