Is King's switchboard down?

[Sue]

I've been trying to change a physio appointment and I can't get a ring tone (?) either on the main switchboard number or on the off-site physio number.

I've checked it isn't my mobile.

Does anyone have any info? 

I will try other contact methods, but I know the physio department has a massive backlog of emails, and it's impossible to know if they are picking up texts via the automated system.

[ctovey]

I've been trying to change an Ophthalmology appt.  I get through to Appointments, but then get a message saying there is no-one available to take my call and to ring back later!  Same message when I phoned Ophthalmology.  Then went through Switchboard, who said they had been having problems, but managed to put me through.

Edited December 12, 2023 by ctovey

[dds29]

Me too, No response earlier at all from the 9000 number, then no-one to take your call both Orthopaedics, then Neurology!

Also there doesn't seem to be any way to contact appointments by email either.

 

[TreacleRabbit]

I was on hold to Surgery as ‘number 2 in the queue’ with no change for 20mins. 
Not unheard of, but unusual. 

[Sue]

I'm finding local  NHS communications quite  difficult at the moment.

Their new MyChart system doesn't seem to link up with whatever is sending automated texts about appointments, or with anything else.

So I have more than once had contradictory information in different places, eg getting a reminder in one place about an appointment I have changed the date of (grammar) in another place.

I know they are still bedding in the system, but this seems a bit of a basic thing to sort out.

And I know they have to have high confidentiality/security, but I'm finding logging in each time an annoying nightmare, having to go into my email on my mobile to get a validation code.

Is anyone else having problems?