DPD are useless

[Twoddle]

DPD UK Delivery Services missed my parcel collection not once but twice. First time I was given a window of 1 hour for when they would arrive at my door but I heard nothing, no bell ring, no knock, no phone call, no "sorry we missed you" note, nothing. Just an SMS text, "When our driver arrived we were advised there was nothing to collect".

So I rebooked for them to come a week later on my day off work. This time I stood by the door waiting for them to arrive within the 1 hour window at my address. NOTHING, they didn't even come! and I got the same SMS text, "When our driver arrived we were advised there was nothing to collect"!

Funny thing is there's no easy way to phone them on the website, no phone number in sight so I ended up paying again and sending it via the post office. I also don't see any way to get my money back from DPD. I'm starting to think the DPD driver went to the post office to collect my parcel when it was clear in all communications including when I received the 1 hour notification that they would come to my address and ring/knock/phone when they got here.

Complete BS, I will not be using them again and they will get a zero out of ten.

[vladi]

I have always found them reliable and dependable. I have tried various couriers (both sending and receiving) over the years and DPD are one of the best, alongside Fed Express and DHL

The one to avoid at all costs is Evri. They were previously known as Hermes but were so consistently  bad they had to change their name to Evri.