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Terrible service.

I book an airport pickup before leaving Turkey. I state time and flight details of arrival to avoid unnecessary waiting around. The taxi finally shows an hour & 15 minutes late! Unbelievably when I request to cancel I'm told I'm not entitled to a refund! Completely outrages service! Will never use again. Avoid at all costs ...

& don't advertise quality cars if you pick up on the hottest day of the year in a car with no Air Con!

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https://www.eastdulwichforum.co.uk/topic/34339-dulwich-cars/
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Agree.


Used Dulwich Cars for Gatwick aiport pick up in June.


Ordered a "premium car" for hefty price of ?95. The driver was over an hour late & made us walk around for 45 minutes until he eventually found his car! The pick up car in question was anything but a premuim car! Baby seat was not road worthy and just thrown into the back of the car without even being fastened in so i had to hold my baby in my arms all the way from Gatwick to East Dulwich. On complaning to the office i was told to either take it or leave it and was refused a refund.


Awful service. Will NEVER use again.

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https://www.eastdulwichforum.co.uk/topic/34339-dulwich-cars/#findComment-663945
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I've used them about 5 times now for transfers to/from Heathrow and Gatwick. Always on time. Cars are not the best but nothing to complain about. Although I've never asked for a premium car.


I've always paid with cash at the end of the journey so if I needed to cancel there would be no issues. What other car services would people recommend?

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https://www.eastdulwichforum.co.uk/topic/34339-dulwich-cars/#findComment-663950
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Mason & Green Airport Transfer & Courier Service

Website:

http://www.masonandgreen.co.uk

Email Address:

[email protected]

Contact Telephone Number:

020 7924 9177

Opening Hours:

Sunday: 0:00 - 23:30

Monday: 0:00 - 23:30

Tuesday: 0:00 - 23:30

Wednesday: 0:00 - 23:30

Thursday: 0:00 - 23:30

Friday: 0:00 - 23:30

Saturday: 0:00 - 23:30

Service Category:

Taxis and transport

Address:

Red Post Hill

SE24 9PN

See map: Google Maps

Twitter Account:

@MasonGreen1

Description: Airport Transfer Services

We provide a professional stress free service to drop you off at any London Airport or station. You will find our prices to be highly competitive and reasonable with no hidden charges.

Our aims are simple, provide the customer with a quality service at a low price. We will pick you up at your address, on time, and assist you with loading your luggage into our vehicle and provide you with a comfortable and relaxing start to your flight or train journey.

Saloon car rates for the main airports are as follows:

?38.00 Heathrow or Gatwick ?25.00 City Airport ?55.00 Stansted / Luton

We also provide a return meet and greet service. (?7.00 charge on the fares above). This covers many of the the SE areas, but this can vary on your locality, however call 020 7924 9177 to confirm a or go online at: http://www.masonandgreen.co.uk to get a quote or book online!

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  • 2 weeks later...

Archived

This topic is now archived and is closed to further replies.

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