Re: Problems with Virgin Media internet connection?

[clive3300]

Sounds like virgin media have improved somewhat from NTL or NT-Hell as they were called.

I signed up for NTL 18months ago. But they took about 3 weeks to come out to install the cable. They then realised that the cable under the road was damaged so they spent another 4.5 months nearly fixing it. This of course didnt stop them charging me every month, sending me warning letters; even passing things to debt collectors - even though it had never actually been connected. Although there was a note in my account saying this, invariably something would change the connection date to show it was (and had) been connected. They would keep telling me to phone Faults.

And of course because I had signed for phone, broadband and cable, there were different accounts that werent easily connectable on their computer and so I had to phone and get each part of the bill retracted. Naturally a fair chunk of the time, they had no record at least one of the customer account numbers and swore blind they hadnt sent me a red letter even though I was holding it.

I raised many complaints with them, never once getting a callback. I raised complaints about the lack of complaints, but no one ever responded either. Sometimes I was given a complaint reference number, but invariably when I gave it on the phone, I was told there was no complaint numbering system, or the number was invalid.

Of course I tried to cancel my contract, but as I has signed up for a year, I would have had to pay out the whole contract in advance. Easily the worst company in the entire universe.

[Peckhamgatecrasher]

Sorry all you chaps have had problems.

This may be tempting fate but I been with them for just over a year and had no problems. I signed up for cable since TV reception was so poor (am opposite a v. large building) and went with the TV/broadband/phone/mobile package.

[i detest the look of satellite dishes on old buildings so this was a good option for me.]

[AcedOut]

Same sort of problems with broadband on Sky. Suspect it's an issue at the exchange.

[Scylla100]

I was with NTL and then it just magically switched to Virgin at some point. Its fine until recently - the connection goes in the evening and that's that, I can't get it back. Its been out two evenings this week (I had to go read a book OMG, how old fashioned).

Its okay now, hope they've sorted out the problem.

Scylla

[Amelie]

I have just spoken to a very helpful person at Virgin, who took me through ping and speed tests on my PC. There is definitely not an area problem, but I did pass on the address of the Forum and she looked at that too, so Virgin is now aware that something is going on in East Dulwich. Anyone who wants some technical support should call 151 from their phone (if supplied by Virgin).

[Browncoffee]

Anyone still having problems with their Virgin media internet connection?

I haven't had two consecutive days of connectivity without problems, in months! I am relying a lot on my Vodafone dongle but it's driving up my phone bills. I'm considering leaving Virgin as need a connection I can rely on.

Anyone having similar problems?

[Peckhamgatecrasher]

Sorry, no - it's working fine by G Green.

[ianr]

Browncoffee, are you still getting the "Connected with limited access" message that you mentioned in your OP? That strongly suggested to me a problem with your local network apparatus or configuration. A google on that phrase suggest similarly, I think; eg http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=288085&forumid=18 .Was that question addressed or resolved by the engineer's visit?

While here, might I please piggyback on this thread with a Virgin question of my own? I'm on nominally 2MB/s Virgin broadband on plain old telecom wires, and have been for several years. I live off Grove Vale. I'm vexed that I never get the benefit of the full 2 MB/s. I monitor all downloads, and although they may start at, say 1.8 MB/s, they invariably get ramped down to 1 MB/s or just under, within a few seconds. I strongly suspect rate-limiting at the Virgin end, but would really like to know what speed other Dulwich exchange subscribers in the area get.