Post Office Lordship Lane open again

[first mate]

Apparently the PO on LL is closed? There is a handwritten sign in the window saying closed owing to technical issues. 

There is no phone number or way to check when or if it will open again?

If anyone from the branch reads this perhaps they could post and update us? It might save people time and effort. It might also be useful to update the website, which says the branch is open.

If this is only very temporary and already open again then I apologise.

Edited August 22, 2024 by first mate

[tinyidentity]

Forest Hill Road branch also closed today due to technical issues 

[nivag]

It appears to be a wider IT issue 

https://x.com/PostOffice/status/1825809232563777679?t=CMGqByu3s0wYM2UL9yC6Kg&s=19

[jazzer]

surprise, surprise it's the infamous Horizon system

🤣🤣🤣🤣🤣

[Castleton]

Has this affected deliveries by any chance? I've received 4 notifications by email saying it was impossible to deliver as you were out. My preference is very clearly LEAVE OUTSIDE as I'm in a secluded corner and not visible from the street.

The last one today, I was literally sitting outside waiting for them at the allotted time. No one appeared, I just got another email!!

[Penguin68]

The post office and the mail delivery arms are now entirely separate businesses, and have been for many years. 

[first mate]

The PO is open again, as far as I know. 

[OutOfFocus]

My suspicion is no - post office counters and royal mail are different companies. But they may have shared suppliers (or supplier's suppliers' supplier)

mixed apostrophes deliberate.

 

[Penguin68]

In this case it's the Horizon system which had failed. This is a sub post office and post office transaction system, not used at all by the Royal Mail. 

[OutOfFocus]

But it could be comms that horizon uses. Or Microsoft. 

[Penguin68]

Horizon is a repurposed Fujitsu/ ICL accounting application from a bespoke proprietary package  (and badly designed) - there would be no common application code between it and anything the Royal Mail would use. As reported it does not appear to have been a comms failure.  It will be wholly unrelated to any Royal Mail e-mail notification of non delivery (as described above). The well documented failures of Royal Mail to deliver post in SE22 has nothing to do with the way Post and sub-Post Offices are managed or their specific accountancy systems, nor the frequent lies by delivery agents employed by Royal Mail or other carriers about delivery failures..