How do you contact Glazer Delmar Solicitors?

[lilolil]

Does anyone know how to contact Glazer Delmar solicitors as the number on the windows doesn’t work? They have an important document belonging to a neighbour?

[eMac]

I was about to post exactly the same! We paid them for services and I cannot track them down at all - via telephone numbers or email. According to Solicitor Regulation Authority they are still trading, but I don't know where and I don't know how to contact them. 

I'm worried that they have closed down and have our money. If anyone knows differently I would be really grateful to hear how to contact them

[C&J]

They were bought out by a company called Clutton Cox.

T. 01454 312125  F. 01454 324682

A. Parliament House, 4 High Street, Chipping Sodbury, Bristol, BS37 6AH

 

[lilolil]

1 minute ago, C&J said:

They were bought out by a company called Clutton Cox.

T. 01454 312125  F. 01454 324682

A. Parliament House, 4 High Street, Chipping Sodbury, Bristol, BS37 6AH

 

Ok , thank you! I'll let my neighbour know

[tiddles]

This is the sign taped to their old offices 

[lilolil]

Yes we have rung that number and it won't connect the calls.

The other place in Bristol has not heard of Glazer Delmar

[IlonaM]

This is Law Central's South London website: https://lawcentral.co.uk/south-london-solicitors

Solicitors have strict rules about informing clients of changes when a solicitor leaves a firm, let alone when a company changes name, is shut down, or is bought out etc. If clients did not receive due notices they can make a complaint to the Solicitors' Regulation Authority (https://www.sra.org.uk/consumers/problems/).

[lilolil]

She has already spoken to SRA and they say that Glazer Delmar is still operating  out of North Cross Road

[IlonaM]

It clearly isn't, given the state of the physical office. Very disappointing as it used to be a highly regarded firm. The firm's details on the SRA website are still showing as well. I would have another chat with the SRA and send photographs of the unoccupied building as well as the note on the premises if they continue to rely on their data records.

Also found an email contact: [email protected]

Below is a screenshot of the Law Central website re South London Solicitors, if this is useful for either locating them or dealing with the SRA:

 

Edited September 16, 2024 by IlonaM

[lilolil]

Thank you very much for your advice. She has rung the ombudsman but they closed at 4pm

[Jenijenjen]

I believe one of the partners is a regular visitor to the Forum. Perhaps they may be able to advise best way to proceed?

Edited September 16, 2024 by Jenijenjen
Typo

[ianr]

I don't know if it complicates matters, but I see at https://solicitors.lawsociety.org.uk/office/617230/clutton-cox-limited that Clutton Cox (t/a Law Central) are said to be not an SRA-regulated law practice.  Whereas Glazer Delmar are/were. But I can't imagine that there aren't responsibilities devolving somehow from that regulation on a practice's ceasing.

[lilolil]

Clutton Cox have never heard of Glazer Delmar. My neighbour has rung them twice today.

To add. SRA have sent her a form to complete

Edited September 16, 2024 by lilolil
Extra information

[Sue]

5 hours ago, C&J said:

They were bought out by a company called Clutton Cox.

T. 01454 312125  F. 01454 324682

A. Parliament House, 4 High Street, Chipping Sodbury, Bristol, BS37 6AH

 

Where did you get that information?

Someone further down the thread says that Clutton Cox say they have never heard of Glazer Delmar?!

[Woodo]

They apparently have another office: https://www.sra.org.uk/consumers/register/organisation/?sraNumber=70939. 

A Firm can't simply close down without arrangements in place to store/access deeds (especially Wills) and other important documents they hold, unless they have arranged to return them to the owner. The Law Society or SRA should definitely be able to help.

Edited September 16, 2024 by Woodo

[sjf1]

This is the person you need to speak to at Clutton Cox 

[Sue]

You would think a firm of solicitors would have more of a grip on how their clients could  contact them, under the circumstances, wouldn't you?

Could they not have put up a temporary website with contact details, or contacted individually every previous client with any kind of unfinished business with them?

Instead of, apparently, just a scrappy sign with a phone number on  outside their old building? A phone number which according to a post above is of no use in contacting anybody who can help?

Am I just being naive?

[sjf1]

Mr Redmond took over my case 11 months ago, fortunately nothing urgent. I had a most unsatisfactory conversation with him earlier this year in which he assured me he would forward a chronological report of everything that had been done on my case. Still waiting at least 6 months on.  

[lilolil]

I'll pass all this information on. She's going to the old offices today to take photos as SRA want evidence that the building is unoccupied 

[IlonaM]

1 hour ago, Sue said:

You would think a firm of solicitors would have more of a grip on how their clients could  contact them, under the circumstances, wouldn't you?

Could they not have put up a temporary website with contact details, or contacted individually every previous client with any kind of unfinished business with them?

Instead of, apparently, just a scrappy sign with a phone number on  outside their old building? A phone number which according to a post above is of no use in contacting anybody who can help?

Am I just being naive?

You're not being naive at all Sue. When I left solicitors' firms on changing jobs I had to write to every client with  an update and details of the solicitor taking over their case. Otherwise I would have been in breach of the Professional Conduct Rules. 

[eMac]

When I spoke to the SRA yesterday they told me that I would need to make a complaint to the Law Ombudsman. Looks like that can take about 12 weeks to process. Meanwhile Glazer Delmar still have my money and I can't get hold of them. As someone above said, Glazer Delmar is still registered with the SRA. All seems really odd.

[Sue]

2 hours ago, sjf1 said:

Mr Redmond took over my case 11 months ago, fortunately nothing urgent. I had a most unsatisfactory conversation with him earlier this year in which he assured me he would forward a chronological report of everything that had been done on my case. Still waiting at least 6 months on.  

That's appalling.

58 minutes ago, eMac said:

When I spoke to the SRA yesterday they told me that I would need to make a complaint to the Law Ombudsman. Looks like that can take about 12 weeks to process. Meanwhile Glazer Delmar still have my money and I can't get hold of them. As someone above said, Glazer Delmar is still registered with the SRA. All seems really odd.

That's also appalling.

[ianr]

If you're having difficulty getting any information from the presumed acquirers I'd suggest you try contacting the person who is their[1] effective owner (see attached extracts from CH records).     

[1] In fact owner of Clutton Cox Ltd, Abington Law Ltd, Law Central Ltd, Law 4 You Ltd, JMG Legal Ltd, ... 

 

Glass.txt

Edited September 18, 2024 by ianr
Footnote added

[CPR Dave]

I have had some (very limited) correspondence since they closed via [email protected] (originally addressed to [email protected]).

 

Worth emailing both and seeing what comes back I would say

[Woodo]

Clutton Cox must have heard of Glazer Delmar if 2 of their partners, Glass and Redmond, are registered with the SRA as working at Clutton Cox...

I'm not sure if Glazer Delmar were an LLP (doesn't look like it, but everything to do with this seems so fishy as it's too incompetent) however if not you should be able to choose any one or all of their partners and sue them personally if they refuse to return money or are/have been negligent. Have you checked your engagement letter also re complaints/disputes?

May be worth an email to Redmond and Glass asking for a prompt response as to what's happening failing which you will have to consider next steps?

Could be one to put on the MP's radar as this will be affecting a number of constituents....