Warning: Payless Food & Wine

[A Thomas]

Warning: Payless Food & Wine 24 Lordship lane are duplicating Credit/ Debit card transactions ie you pay for your goods twice but the transaction comes up as two different payments on bank statements, they refuse to give back the money stating that your bank should cover your losses , even when you provide evidence

like bank statements and debit card transaction numbers stamped and dated from the bank! do not use your

cards in this shop! They have be reported to Action Fraud... be warned!

[A Thomas]

Yes they deal with online fraud and Credit/ Debit card fraud

[A Thomas]

They gave me a crime reference number.and password to fill A report.

[A Thomas]

Payless Food & Wine refusing to provide receipt for duplicated transaction!

[StraferJack]

Anyone else thinks this accusation smells a bit ?

[A Thomas]

It happened to me it's been very stressful...I hope the same will happen to you! I'd like

to see you charged for an item twice on your debit /credit card and accept it!

[StraferJack]

You are so sweet mr Thomas

We should hang out more

[A Thomas]

No Thank you Mr StraferJack btw it's Ms Thomas!

[Jeremy]

Dunno... 'A Thomas' may well be genuine. But the problem is, how can we tell whether it's an innocent mistake or ongoing fraudulent activity?

[StraferJack]

Jeremy

Partly because you would hear more about it. Shop has been there forever. This forum has been going 7 years

I've used it without problems

Not saying ms Thomas ( sorry ) hasn't been a victim but there is a slightly ott tone to the posts which suggests there may be more to the story

[JohnL]

London Underground did this to me last year, think this happens sometimes.

No recompense or way of complaining - so I gave up.

A Thomas Wrote:

-------------------------------------------------------

> It happened to me it's been very stressful...I

> hope the same will happen to you! I'd like

> to see you charged for an item twice on your debit

> /credit card and accept it!

[eddie]

Nothing to do with the rumour that a new payless store is supposed to open very close by.....?

[peristalsis]

A Thomas Wrote:

-------------------------------------------------------

> Warning: Payless Food & Wine 24 Lordship lane are

> duplicating Credit/ Debit card transactions ie you

> pay for your goods twice but the transaction comes

> up as two different payments on bank statements,

> they refuse to give back the money stating that

> your bank should cover your losses , even when you

> provide evidence

You could send a Letter Before Action with copies of the relevant evidence, and tell them that you will take action for recovery in the county court if they do not refund you. Post here a scan or photograph of your bank statement (with any private information redacted) showing the duplicate transactions, if you want our opinion of that as evidence, or to persuade doubters.

[KalamityKel]

A Thomas Wrote:

-------------------------------------------------------

> Warning: Payless Food & Wine 24 Lordship lane are

> duplicating Credit/ Debit card transactions ie you

> pay for your goods twice but the transaction comes

> up as two different payments on bank statements,

Are you sure this is an ongoing issue and not just a one off connection problem? Often if the point of sale device is having issues connecting through to the other end the machine will try again and again until it does - sometimes resulting in two payments (or more) going through.

Do you recall any issues with the machine when you paid? did you accidentally take the card out mid process and quickly put it in again? did the shop assistant mention any problems? did you enter your pin more than once?

Of course it will go through as two separate transactions as its simply not possible for two identical payments (with the same authorisation code) to be produced.

I think it unfair, unless it's a proven continuing and known problem, to target this establishment advising people not to use cards as their chosen method of payment.

[A Thomas]

I entered my pin number once!

[KalamityKel]

Where the transactions in succession - one straight after the other - or was there a long time between the transactions?

[A Thomas]

Barclays said that the duplicate payment was processed much later the same day for the same exact amount...

they said it looked like a stack process payment? whatever that means.