Laptop not sorted any more 😭😭😭

[Sue]

Unbelievable.

My laptop ran fine for a while and now it's got the blue screen of death on startup.

I've just been running through all the options with Which Tech, and nothing they have tried (rollback etc etc) has sorted it.

So I've got to crawl back to John Lewis and I guess it will be back to the factory reset 😭

BUT

Also unbelievable.

Since the BSOD I have been using my old Dell laptop, which nobody could fix either.

It runs Windows 10, and had been running at watching paint dry speed, as indeed it was when I started using it again recently due to the problems with the new one.

It's quite old, and it  wasn't worth paying to get anything hardware related sorted given the move to Windows 11, which was why I bought a new one.

BUT!!!

There was a Windows 10 update recently. And since then the Dell has been running at lightning speed 😮

It probably won't now I've posted this 🤣

[jazzer]

Hopefully one of the local tech guys can assist you.

[Sue]

  On 06/03/2025 at 15:12, jazzer said:

Hopefully one of the local tech guys can assist you.

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They probably won't want to after all their sterling efforts last time ended in a rather unexpected way!

[jazzer]

glass half full not half empty.

[Sue]

  On 06/03/2025 at 16:13, jazzer said:

glass half full not half empty.

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A builder said that to me once!

What I should have said (but thought of it too late) was that given that I was paying him to do a job, I expected that my glass would be full, not half full 🤣

But yes, you are right in this instance!

[Ollie846]

You have a backup of your data?

[Sue]

  On 12/03/2025 at 11:32, Ollie846 said:

You have a backup of your data?

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Yes.

And now the old Dell is playing up again. Wouldn't shut down last night 😭 

Clearly I am either very unlucky or something more sinister is going on

🤣🤣🤣

Edited March 12 by Sue

[jazzer]

laptop not shutting down, could be because the operating system is updating

[Sue]

  On 12/03/2025 at 12:08, jazzer said:

laptop not shutting down, could be because the operating system is updating

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Oh dear. I waited for ages then used the power button.

I had previously got a blue screen  message saying the laptop had "run into a problem" and needed to restart.

If memory serves,  it was  ok after it restarted, but then later wouldn't shut down.

I did Google and apparently it is a common issue with Windows 10.

I haven't had time to investigate yet.

Wouldn't you usually get an onscreen message if the system was updating, telling you not to turn off your computer?

It has just started ok, but I don't know what will happen now.

Edited March 12 by Sue

[jazzer]

Try starting it, then use the restart and see how it fairs.