Anyone else having problems contacting Day Lewis Pharmacy on ED Grove?

[Azalea]

Whenever I call their telephone number during the week, they never answer.  A message comes on saying to try later and there is no voicemail facility.  This has been going on for months now.    Are they short staffed?  Are all pharmacies like this now?

Edited February 16, 2025 by Azalea
Correction

[Jenijenjen]

They never answer when I call either so don't even bother trying now. 

[Azalea]

5 hours ago, Jenijenjen said:

They never answer when I call either so don't even bother trying now. 

Do you just turn up hoping your prescription is ready?  I’ve been using them since they were in Melbourne Grove (more than 15 years) and their service has deteriorated so much. Considering trying a different pharmacy but I don’t think there are many left in the area. 

[Jenijenjen]

They have a note up now to say to allow 7 days for a prescription to be ready and on the 7th day for my latest prescription I did receive a text to say it was ready so things are taking a lot longer and I think this applies to all pharmacies.

I've started to use their app which seems OK but still settling in.

I would say I've always found them helpful and courteous.

[sandyman]

I stopped getting prescriptions there as they are not open on saturday. 

[Peckhampam]

I use Vale Pharmacy, right by Goose Green Roundabout.  They usually have the prescription ready by the time I have walked from the GP, or had my medications approved on line by GP.  Never had any problems.

[Alec1]

The few times I have been in there, they are incredibly busy, but once served, they are very helpful.  Their pharmacy first service has been great the couple of times I have used it.  

[Sue]

Just now, Peckhampam said:

I use Vale Pharmacy, right by Goose Green Roundabout.  They usually have the prescription ready by the time I have walked from the GP, or had my medications approved on line by GP.  Never had any problems.

I've found Vale Pharmacy to be good.

My only issues were due to problems with the wholesalers, not with the actual pharmacy.

[Azalea]

1 hour ago, Jenijenjen said:

They have a note up now to say to allow 7 days for a prescription to be ready and on the 7th day for my latest prescription I did receive a text to say it was ready so things are taking a lot longer and I think this applies to all pharmacies.

I've started to use their app which seems OK but still settling in.

I would say I've always found them helpful and courteous.

Oh, I’ve never known it to take 7 days for a prescription to be ready except for very recently and it took longer than 7 days.  Anyone else told 7 days at a different pharmacy?

[Sue]

13 hours ago, Azalea said:

Oh, I’ve never known it to take 7 days for a prescription to be ready except for very recently and it took longer than 7 days.  Anyone else told 7 days at a different pharmacy?

Surely it shouldn't take 7 days for a prescription to be ready?

Have they said why? Is it because the specific  medication isn't readily available?

This was a while ago now, but I had terrible problems when I needed an urgent prescription for an antibiotic eye cream (for an ulcer on my eye) and couldn't get it anywhere.

But surely this can't be the reason if they have a general notice up saying allow 7 days? 

Are they short staffed? Are GPs aware of this? Does this 7 days apply to everything, no matter how urgent?

[Jenijenjen]

I think it just applies to repeat prescriptions and includes the time the request spends at the GPs waiting approval.

When I've taken in a paper prescription from my dentist it's been dealt with in the time I've popped to m&s and returned

Edited February 16, 2025 by Jenijenjen

[Azalea]

18 hours ago, Alec1 said:

The few times I have been in there, they are incredibly busy, but once served, they are very helpful.  Their pharmacy first service has been great the couple of times I have used it.  

What is pharmacy first service?

[Alec1]

3 hours ago, Azalea said:

What is pharmacy first service?

https://www.daylewis.co.uk/pharmacy-first/

[Moovart]

There's a Southwark Engagement Survey just being sent round if any of the contributors to this thread are interested

 

https://engage.southwark.gov.uk/en-GB/projects/share-your-view-on-local-pharmacies

[fredricketts]

They have not been answering their phone for about 18 months I complained to their headquarters twice and in the end I had a row with the staff in there and was told, I was not wanted in there pharmacy, so I went somewhere else, that was three months ago.

Edited March 25, 2025 by fredricketts

[Sue]

Vale Pharmacy by the roundabout answer their phone.